NHS
Sutton Virtual Community Patient Engagement and Service Manager
This job is now closed
Job Description
- Req#: A2700-25-0005?language=en&page=1202&sort=publicationDateDesc
- * Patient Engagement : Proven experience in developing effective patient engagement strategies.
- * Communication : Excellent verbal and written communication skills.
- * Technology Proficiency : Familiarity with digital health technologies and online platforms.
- * Data Analysis : Ability to collect, analyse, and interpret engagement data.
- * Project Management : Strong organisational and multitasking abilities.
- * Problem-Solving : Ability to identify problems, develop solutions, and implement changes effectively.
- * Collaboration : Ability to work collaboratively with multidisciplinary teams and stakeholders.
- * Training and Support : Experience in providing training and support to staff or patients.
- * Empathy and Compassion : Strong understanding of patient needs, particularly those facing chronic conditions.
- * Adaptability : Ability to adapt to changing circumstances and patient needs quickly.
- * Comfortable working with diverse patient populations.
- * Experience in creating educational materials.
- * Experience in utilising telehealth tools effectively.
- * Experience with data management and reporting tools.
- * Experience in managing healthcare projects.
- * Proactively seeks opportunities for improvement.
- * Experience in partnership development with healthcare providers.
- * Capability to develop training programmes.
- * Experience working with vulnerable populations.
- * Forward-thinking approach to healthcare challenges.
- * Patient Engagement : Proven experience in developing effective patient engagement strategies.
- * Communication : Excellent verbal and written communication skills.
- * Technology Proficiency : Familiarity with digital health technologies and online platforms.
- * Data Analysis : Ability to collect, analyse, and interpret engagement data.
- * Project Management : Strong organisational and multitasking abilities.
- * Problem-Solving : Ability to identify problems, develop solutions, and implement changes effectively.
- * Collaboration : Ability to work collaboratively with multidisciplinary teams and stakeholders.
- * Training and Support : Experience in providing training and support to staff or patients.
- * Empathy and Compassion : Strong understanding of patient needs, particularly those facing chronic conditions.
- * Adaptability : Ability to adapt to changing circumstances and patient needs quickly.
- * Comfortable working with diverse patient populations.
- * Experience in creating educational materials.
- * Experience in utilising telehealth tools effectively.
- * Experience with data management and reporting tools.
- * Experience in managing healthcare projects.
- * Proactively seeks opportunities for improvement.
- * Experience in partnership development with healthcare providers.
- * Capability to develop training programmes.
- * Experience working with vulnerable populations.
- * Forward-thinking approach to healthcare challenges.
Job summary
The Sutton Virtual Community funded by the Health Foundation as part of the Tech for Better Care fund is seeking a Patient Engagement and Service Manager to lead our efforts in fostering strong relationships with patients and enhancing their experience within our innovative digital health platform. This role is crucial in ensuring that our services are user-centric and effectively address the needs of individuals managing chronic conditions, particularly loneliness and other psychosocial factors.
Are you passionate about improving patient engagement in healthcare?
We are looking for someone who can develop and implement effective strategies to engage patients and community members within our platform.
Do you have experience in utilising technology to enhance health services?
Your expertise in leveraging digital tools to facilitate connections and improve service quality is essential for this role.
Can you transform patient experiences into meaningful healthcare outcomes?
If you can translate patient feedback and engagement data into actionable improvements, you will play a vital role in shaping our services.
Main duties of the job
Patient Engagement
*Develop and implement strategies for engaging patients and community members in the Sutton Virtual Community platform.
* Build relationships with patients, advocacy groups, and local community organisations to encourage participation and feedback.
* Organise and facilitate focus groups, workshops, and educational sessions to gather insights and enhance user experience.
Service Management:
* Oversee the day-to-day operations of patient engagement services, ensuring they align with the projects objectives and standards.
* Collaborate with healthcare professionals (GP Practices), support groups, and digital platform users to improve service delivery and address issues promptly.
* Monitor and evaluate service effectiveness, using data and feedback to inform improvements and adjustments to the programme.
* Work closely with our tech partner Together.ly to relay patient feedback, explore solutions and implement changes.
* Ensuring data privacy and compliance with health data regulations (e.g. GDPR) when working with patient information.
* Experience on budget management or resource allocation
About us
Benefits
Opportunity to make a meaningful impact on community health and wellbeing.
Collaborative and supportive work environment.
Professional development opportunities.
Chance to develop a new model of care that aligns with emerging NHS policy directions.
The Sutton Virtual Community is committed to promoting equality, diversity, and inclusion. We encourage applications from all qualified individuals, regardless of background or circumstances.
Our Sutton Primary Care Networks (PCNs) are future-focused, welcoming, and dedicated to offering a wide range of high-quality healthcare services to patients in Sutton and the surrounding area.
Our PCNs are led by eight Clinical Directors who work collaboratively to realise the benefits of partnership and are excited to see these benefits come to fruition. Our size allows us to be more resilient and efficient, enabling us to invest in ongoing quality improvement, enhanced care, new services, and the training and development of our workforce. We highly value the diversity of our colleagues, actively promote an inclusive culture, and are committed to helping our colleagues achieve a healthy work/life balance.
Date posted
31 January 2025
Pay scheme
Other
Salary
£35,000 to £40,000 a year Depending on experience
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
A2700-25-0005
Job locations
Thomas Wall Centre
52 Benhill Avenue
Sutton
Surrey
SM1 4DP
Job descriptionJob description
Job responsibilities
Communication and Support:
* Act as the primary point of contact for patient inquiries and concerns regarding the platform.
* Develop user-friendly communication materials and resources to educate patients on utilising the platform effectively.
* Provide ongoing support and training to users to enhance their confidence and comfort with technology.
Collaboration with Stakeholders:
* Work closely with local healthcare providers, primary care networks, and community organisations to integrate services and facilitate smooth collaboration.
* Participate in regular meetings with stakeholders to update them on patient engagement activities and gather input for future initiatives.
Reporting and Evaluation:
* Collect and analyse data on patient engagement metrics, providing regular reports to the Project Director and other relevant stakeholders.
* Identify trends and insights from patient feedback and engagement data to inform strategic direction and operational decisions.
* Work closely with our evaluation partner Health Innovation Network.
Qualifications
* Proven experience in patient engagement, health promotion, or community services, preferably within a healthcare setting.
* Strong understanding of chronic disease management, mental health, and community health initiatives.
* Excellent communication and interpersonal skills, with the ability to build rapport with diverse populations.
* Experience with data analysis and reporting, with a focus on using patient feedback to drive improvement.
* Familiarity with digital health technologies and a keen interest in user-centred design.
* Ability to work independently and manage multiple tasks effectively in a fast-paced environment.
Job responsibilities
Communication and Support:
* Act as the primary point of contact for patient inquiries and concerns regarding the platform.
* Develop user-friendly communication materials and resources to educate patients on utilising the platform effectively.
* Provide ongoing support and training to users to enhance their confidence and comfort with technology.
Collaboration with Stakeholders:
* Work closely with local healthcare providers, primary care networks, and community organisations to integrate services and facilitate smooth collaboration.
* Participate in regular meetings with stakeholders to update them on patient engagement activities and gather input for future initiatives.
Reporting and Evaluation:
* Collect and analyse data on patient engagement metrics, providing regular reports to the Project Director and other relevant stakeholders.
* Identify trends and insights from patient feedback and engagement data to inform strategic direction and operational decisions.
* Work closely with our evaluation partner Health Innovation Network.
Qualifications
* Proven experience in patient engagement, health promotion, or community services, preferably within a healthcare setting.
* Strong understanding of chronic disease management, mental health, and community health initiatives.
* Excellent communication and interpersonal skills, with the ability to build rapport with diverse populations.
* Experience with data analysis and reporting, with a focus on using patient feedback to drive improvement.
* Familiarity with digital health technologies and a keen interest in user-centred design.
* Ability to work independently and manage multiple tasks effectively in a fast-paced environment.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Sutton Primary Care Networks
Address
Thomas Wall Centre
52 Benhill Avenue
Sutton
Surrey
SM1 4DP
Employer's website
Employer details
Employer name
Sutton Primary Care Networks
Address
Thomas Wall Centre
52 Benhill Avenue
Sutton
Surrey
SM1 4DP
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.