• Job Description

  Req#: 23689140

  The ATM & Citishare team sits within the USPB Operations organization and is responsible for oversight of the firm’s global ATM network and Citishare proprietary network, which is an internal processor of ATM and debit point-of-sale transactions. The team is seeking a Chief of Staff / Business Manager candidate to support the execution of the team’s global strategy, which includes multiple transformation efforts, as well as leading all business management activities. This role requires a candidate who can effectively multitask and who has strong communication skills, as well as the ability to present complex information in a concise manner.

  The Business Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
  
  Responsibilities:

  • Own the strategy, planning, development, and consolidation of materials for ATM & Citishare Monthly Operating Reviews (MOR) with Head of USPB Operations
  • Drive the overall Citishare Transformation initiative, with an understanding of each of the workstreams, and lead discussions on funding, prioritization, etc.
  • Develop presentations and materials for all ad-hoc requests as needed in working with Head of ATM & Citishare
  • Lead planning, oversight, and execution of key BAU meetings such as quarterly All Hands / Townhalls, offsites, monthly "lunch rooms", etc.
  • Represent ATM & Citishare in all USPB Operations Chief of Staff specific meetings and own all tasks and deliverables that come out of those meetings
  • Build relationships across the greater ATM & Citishare team, cross functional teams, and other relevant stakeholders across the organization, as well as the greater USPB Operations and PBWM Operations & Fraud Prevention organization
  • Work with Head of ATM & Citishare to develop people strategy based on VOE / feedback
  • This position holds responsibilities for the global review, development and implementation of business process improvements. This position will also coordinate efforts for global area integration to achieve operational efficiency objectives. The position ensures that allocation expenses are correct (calculation and distribution methodology) and will also control and streamline processes for better comprehensive customer service.
  • Monitoring both scheduled and unscheduled reviews to completion.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

  
  Qualifications:

  • 10+ years experience in project administration and background in operational areas.
  • Experience managing limited resources that are requested to offer outstanding results.
  • Experience in finance and processes administration.
  • Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
  • Passion, humility, integrity, positive attitude, mission oriented, and self-directed.
  • Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management.
  • Strategic and goal-oriented thinker.
  • Effective interpersonal skills – including teamwork and organizational skills.
  • Consistently demonstrates clear and concise written and verbal communication; a persuasive and passionate communicator with excellent public speaking skills.
  • Detail oriented, ability to multi-task.

  
  Education:

  • Bachelor’s/University degree, Master’s degree preferred

  
  This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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  Job Family Group:

  Business Strategy, Management & Administration

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  Job Family:

  Business Management

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  Time Type:

  Full time

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  Primary Location:

  New York New York United States

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  Primary Location Salary Range:

  $170,880.00 - $256,320.00

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  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

  View the "EEO is the Law " poster. View the EEO is the Law Supplement .

  View the EEO Policy Statement .

  View the Pay Transparency Posting

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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