• Job Description

  Req#: 119075
  Overview
  
  
  Join our team as a day shift, full-time, Central Scheduling Switchboard Operator in Tyler, TX.
  Why Join Us?
  Thrive in a People-First Environment and Make Healthcare Better
  • Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care .
  Get to Know Your Team:
  • UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.
  
  Responsibilities
  
  
  • Maintain acceptable ACD (automated call distribution) call statistics
  • Demonstrate proficiency and skill in call control and call steerage.
  • Understand and take appropriate intervention for call queue management at an agent level.
  • Accurately performs the transferring of customers to the appropriate areas.
  • Accurately perform call distribution and effectively executes paging and messaging services
  • Accurately perform data entry at time of call using appropriate call center software systems
  • Effectively distributes patient email
  • Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
  • Participates in department in-services and meetings
  • Adheres to the policies and procedures of the organization and the call center
  • Maintains confidentiality of all interactions
  • Maintains a clean, efficient work area
  • Becomes knowledgeable about call center office equipment
  • Other duties as requested
  • Maintain acceptable ACD (automated call distribution) call statistics
  • Demonstrate proficiency and skill in call control and call steerage.
  • Understand and take appropriate intervention for call queue management at an agent level.
  • Accurately performs the transferring of customers to the appropriate areas.
  • Accurately perform call distribution and effectively executes paging and messaging services
  • Accurately perform data entry at time of call using appropriate call center software systems
  • Effectively distributes patient email
  • Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
  • Participates in department in-services and meetings
  • Adheres to the policies and procedures of the organization and the call center
  • Maintains confidentiality of all interactions
  • Maintains a clean, efficient work area
  • Becomes knowledgeable about call center office equipment
  • Other duties as requested
  
  Qualifications
  
  
  Job Requirements
  • High school diploma or equivalent
  Preferred Qualifications
  • Two (2) years of college
  • Basic typing skills of 35 wpm
  • Knowledge of basic medical terminology

• About the company

  Lovelace Women's Hospital

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