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Job Description
- Req#: C9326-25-0357?language=en&page=775&sort=publicationDateDesc
- Evidence of a good standard of written English appropriate to the role
- A complete and accurate application
- Suitability for role evidenced in supporting statement
- Evidence of essential experience for role
- Meet the essential education/qualifications required for the role
- Evidence of the Trust values and behaviours
- Evidence of any other essential criteria outlined in the personal specification
- Evidence of a good standard of written English appropriate to the role
- A complete and accurate application
- Suitability for role evidenced in supporting statement
- Evidence of essential experience for role
- Meet the essential education/qualifications required for the role
- Evidence of the Trust values and behaviours
- Evidence of any other essential criteria outlined in the personal specification
Job summary
We are recruiting for a Switchboard Operator who shares our vision to provide consistently outstanding care and exemplary service to our patients.
Essentially you are an ambassador for the Hospital Trust and the first line of contact for many patients, relatives, visitors, GP's and other organisations (as well as handling internal calls) and we want to ensure the first impression received is positive and of a high standard.
We have 1 permanent position and bank positions available, you will be required to cover the Switchboard Rota across a 7 day week.
Main duties of the job
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
About us
We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.
Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon - covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.
We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.
Details
Date posted
18 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year plus High Cost Allowance
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
326-7281089-MH
Job locations
East Surrey Hospital
Canada Avenue
Redhill
RH15RH
Job descriptionJob description
Job responsibilities
For further information regarding the role please read the attached job description and person specification.
Job responsibilities
For further information regarding the role please read the attached job description and person specification.
Person SpecificationPerson Specification
Criteria
Essential
Criteria
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey and Sussex Healthcare NHS Trust
Address
East Surrey Hospital
Canada Avenue
Redhill
RH15RH
Employer's website
https://surreyandsussex.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Surrey and Sussex Healthcare NHS Trust
Address
East Surrey Hospital
Canada Avenue
Redhill
RH15RH
Employer's website
https://surreyandsussex.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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