• Job Description

  Req#: 25-00128
  
  
  A System Administrator must have experience in conducting routine system administration tasks and logging data in system admin logs. Systems administrators are responsible for maintaining system efficiency. Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Must have knowledge on a number of debugging protocols and processes. Must be able to troubleshoot problems and issues identified by customers and implement corrective actions quickly.
  Description
  • Provide technical expertise and leadership in the design, implementation, and ongoing support of the VA's HAM and SAM solution within the ServiceNow platform.
  • Ensure the availability, performance, and security of the ServiceNow HAM and SAM environment, proactively identifying and resolving any issues that arise.
  • Install, configure, and upgrade ServiceNow components, including the HAM and SAM modules, ensuring compliance with VA standards and security policies.
  • Develop and maintain detailed system documentation, including user guides, procedures, and technical specifications.
  • Provide technical support and troubleshooting to end-users, resolving issues efficiently and effectively.
  • Monitor system performance and capacity, proactively identifying and addressing potential bottlenecks or performance issues.
  • Collaborate with the VA's IT security team to implement and maintain security controls and ensure compliance with regulatory requirements.
  • Perform regular system audits and assessments to identify potential risks and vulnerabilities, recommending and implementing necessary corrective actions.
  • Stay abreast of the latest developments in ServiceNow, HAM, and SAM technologies, recommending upgrades and enhancements as needed.
  • Collaborate with stakeholders to develop test scenarios, test cases, and expected results.
  • Execute test scripts and procedures to validate the functionality, performance, and security of the deployed solution.
  • Analyze test results, identify and report defects, and track them to resolution.
  • Document and communicate test findings and recommendations to relevant stakeholders.
  • Assist in the development and implementation of a test automation strategy for the HAM and SAM solution.
  Requirements
  • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education).
  • Knowledge of conducting routine system administration tasks, logging data, maintaining system efficiency, troubleshooting systems and networks issues, debugging protocols, and processes.
  • Knowledge of troubleshooting problems and issues identified by customers and implementing corrective actions quickly.
  • Good communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively.
  • Ability to work independently and as part of a team.
  • Ability to obtain and maintain a Public Trust Clearance.
  • Must be a US Citizen or Green Card Holder.
  Preferred:
  • Knowledge of cloud-based infrastructure and deployment.
  • Knowledge of VA's organizational structure and IT environment.
  • Knowledge of operational testing and test automation tools.
  • Knowledge of ServiceNow platform or similar IT Asset Management capabilities, particularly the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
  • Knowledge in installing, configuring, and upgrading enterprise-level software applications.
  • ITIL v4 or similar certification.
  
  

• About the company

  RHO is a professional staffing solutions company delivering both permanent and temporary talent. We excel in areas of Technology and Pharmaceutical Staffing.

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