• Job Description

  Req#: 2754

  Description

  Systems Administrator

  Location: Harrogate/ UK Remote
  
  WHO WE ARE

  Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in San Jose, California with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com .

  THE ROLE

  Working within the DevOps team, the role involves supporting, maintaining and enhancing our internal systems, particularly Jira, Confluence and Bitbucket.

  The DevOps team manages systems that enable R&D and the wider organization to be successful. Systems are mainly hosted in Amazon Web Services (AWS) and include source control systems (Bitbucket), issue tracking (Jira), documentation (Confluence), reporting (eazyBI), build pipelines (Jenkins) and many more.

  WHAT YOU WILL DO IN THIS ROLE

  You will:

  • Support DevOps engineers in managing DevOps systems
  • Administer our Atlassian product suite (Confluence, Jira and Bitbucket)
  • Design, maintain and implement Jira screens, workflows and automations
  • Create and configure new Jira projects
  • Respond to support and enhancement requests from R&D and the wider organization
  • Manage permissions and access to products
  • Liaise with other departments to determine best practice use of systems
  • Review licencing requirements and check that license counts meets the needs of the organization
  • Design and maintain reports and graphs using eazyBI

  WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

  • A minimum of GCSE A level Computing or equivalent
  • Excellent IT skills with an ability and desire to learn
  • A quick learner with an ability to get to to speed on systems quickly
  • Experience in an administration or support role
  • A strong support ethos and desire to support and help internal customers
  • Good communication skills
  • Excellent problem solving skills and a desire to use use software tools to solve problems and enhance productivity
  • A good attention to detail and an ability to work accurately

  WHAT ELSE WOULD BE GREAT

  • A or AS Level Computing or equivalent
  • Some programming experience
  • Experience of administering Jira, Confluence or Bitbucket
  • Knowledge of source control systems
  • Experience of cloud architecture

  
  #LI-AD1
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  FinancialForce is an affirmative action and equal opportunity employer. As an equal opportunity employer, FinancialForce does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. FinancialForce also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact [email protected]. If applicable under the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, FinancialForce considers qualified applicants with arrest and conviction records for employment.

• About the company

  com. FinancialForce supplies Accounting, Billing, Professional Services Automation, Revenue recognition, Human Capital Management, and Supply Chain Management applications.

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