• Job Description

  Req#: 27694928

  JOB SUMMARY
  
  This is a hybrid position requiring at least three days a week in-office.

  This position is responsible for implementing, managing and supporting Elligo’s cloud-based technology infrastructure and solutions. This hands-on position includes a mix of support tasks, system administration, network understanding, and engineering in order to keep Elligo’s business and users in excellent working order. The Information Technology Technician II is a key member of a small, dynamic solutions delivery team which supports all facets of a fast growing clinical research company.

  Essential Functions

  • Support cloud-based solutions such as AWS, Aptible, and Microsoft Office365 as well as industry-specific data-oriented resources from a systems administration perspective.

  • Setup user accounts in a variety of systems including business and clinical applications.

  • Configure, monitor and manage technology and security systems including mobile device management, virus protection and others. Includes monitoring for performance, system issues, etc.

  • Troubleshoot and document issues and resolutions.

  • Configure, release and support Elligo’s laptops and other devices.

  • Support end users by managing technology support work orders and resolving them.

  • Manage office-based wireless infrastructure and local AV equipment.

  • Build internal wiki with technical documentation, manuals, etc.

  • Support Elligo’s IT management staff in the development of policies, procedures, documentation and new technology needs.

  QUALIFICATION AND EDUCATION REQUIREMENTS

  • Preferred Bachelor’s degree in Computer Science, Information Technology, or other related discipline

  • An alternative to above education may be an equivalent combination of education and experience to successfully perform the key responsibilities of the job.

  • Proven experience as a system administrator, system support engineer or similar role.

  • Experience working with end users and all levels of an organization.

  • Experience with the following:

  • Microsoft Active Directory and/or Microsoft Office365 and/or Microsoft Azure and related tools

  • Various operating systems and laptop hardware such as Windows and MAC OS

  • Wireless infrastructures

  • Experience with the following is a plus:

  • AWS or Aptible

  • Security solutions such as Sophos and Ubiquiti firewalls

  • Excellent analysis, problem solving and customer skills required.

  • Excellent resourcefulness and communication skills.

  • Active participation in all facets of supporting Elligo is a requirement. Must be strongly motivated to adopt all technology types including hardware, software, laptops and communication devices, cloud solutions, business applications and those yet to be marketed.

  • Working knowledge of applications development in life sciences or healthcare industries.

  • Recommend and manage communication systems, VPN, SFTP, and similar communications troubleshooting and support experience

  
  
  
  WORKING CONDITIONS
  
  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
  
  Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:30 a.m. to 3:30 p.m. and must work 37.5 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.
  
  Moderate (10-25%) travel is required for this position.
  
  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. More in-depth information can be found in SOP's, working guidelines, policies, etc.
  
  Elligo is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Elligo are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Elligo will not tolerate discrimination or harassment based on any of these characteristics. In addition, Elligo will provide reasonable accommodations for qualified individuals with disabilities.

• About the company

  Elligo Health Research’s Goes Direct® approach brings clinical research direct to clinical health care, reinventing research as care for quality clinical trials.

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