• Job Description

  Req#: JR-4375

  Job Posting Title

  System Administrator (Term)

  Job Category

  IT Client Support Services

  Language Requirements

  English / Anglais

  Posting End Date

  2023-09-06

  Job Grade

  CS-3

  Pay Range

  $97,670 - $120,268

  Job Summary

  Are you ready to take your career to new heights? At NAV CANADA, we are the experts in navigating Canada’s skies, helping pilots safely cross 18 million square kilometers of Canadian and North Atlantic airspace.
  If you’re passionate about technology and looking to work for a company that offers many career growth opportunities, we are currently looking to hire a System Administrator for an 8-month term position. This team works with constantly evolving technology and contributes to securing the infrastructure, modernizing our meeting space across the country, and leading any new Microsoft product deployment for NAV CANADA.

  Job Description

  Key Accountabilities:

  A day in the life of a System Administrator

  • Manage Active Directory Domain Services, including Azure AD, GPO, DNS, LDAP, to ensure the services are healthy and up to date
  • Administer Microsoft 365 Platform and services, including SharePoint Online, OneDrive for Business, Office 365 and other collaboration apps
  • Manage unified communication systems and services, including MS Exchange/Online and MS Teams
  • Provide third level support to technical teams across the organisation related to problems with authentication, identity, messaging, productivity and collaboration platforms, and mobile management systems
  • As subject-matter expert, work with system owners and administrators to resolve issues that require a cross-functional solution
  • Design, plan, implement and test system configuration, interface and interconnection.
  • Research and advise on best practices and requirements related to security, implementation, and configuration of Client Computing services.
  • Consult with other disciplines and clients to build cross-functional relationships to gain support
  • Review and evaluate enhancements or changes for operational viability, recommending the acceptance or rejection of requests for change
  • Using PowerShell, automate common or repetitive tasks and provide scripts to support the reporting, configuration, and maintenance of systems and processes
  • Monitor and provide incident and change requests support to ensure service levels are met.

  Education:

  • A college diploma or university degree from a recognized institution in the field of computer science or information systems, or relevant combination of education, training and work experience

  Experience:

  • 3+ years administering and supporting Domain Services, Access and Identity management, unified communication and collaboration platforms while following structured change control processes within large Enterprise-level environments.
  • Experience in technologies and tools related to the systems and applications under the position responsibility including MS Active Directory, MS Azure Active Directory, MS Exchange/Online, MS PowerShell, M365 platform and products, in a cloud-only and/or hybrid deployments
  • Experience in the design, implementation, testing and support of infrastructure and client computing technology components
  • Experience with IT frameworks and process including ITIL, Incident Management, Change Management, Quality Management, Project Management, Patch Management and Life-cycle processes and guidelines.
  • Experience developing and maintaining communications, technical documentation including architecture and design documents, test and implementation plans, processes, procedures,
  • maintenance, and support documents related to client computing systems

  Knowledge

  • Extensive knowledge of the design, support, life cycle of shared infrastructure services and client computing technology.
  • Knowledge of industry trends and developments with respect to existing and evolving infrastructure and client computing technologies, productivity tools, and related emerging trends and practices
  • Extensive knowledge of the design, support, life cycle and industry trends for shared infrastructure services and client computing technology.
  • Extensive knowledge of supporting mobility management, messaging and identity management environments including software, hardware, network, OS, policies and configurations
  • Advanced knowledge of infrastructure and system configuration, management tools and technologies

  Abilities:

  • Identify, diagnose and resolve complex and varied problems in a fast-paced work environment
  • Provide expert advice, guidance, and opinions in area of specialization, through knowledge sharing, coaching, mentoring and creative thinking
  • Excellent analytical skills to assess, test, troubleshoot, determine root cause, and recommend new courses of actions/process improvement.
  • Strong communication, problem solving, and customer service skills

  Personal Suitability:

  • Resilient and Open to change
  • Works independently and in a team environment
  • Effective interpersonal skills (written and oral) in establishing and maintaining appropriate interpersonal relationship in dealings with internal and external stakeholders at all levels
  • Establish and maintain open communication between business groups and Information Management.
  • Proven ability to influence others in order to ensure goals are met and to resolve conflicts in an effective manner
  • Successfully manage multiple tasks at the same time and re-prioritize as necessary

  Why work at NAV CANADA?

  • Work with highly motivated people in a unique and exciting industry
  • Competitive compensation and benefits
  • Opportunities for growth and development
  • Diverse and inclusive culture

  Want to learn more about working at NAV CANADA? See our website or check us out on Twitter and LinkedIn.

  This position is based at the Ottawa Logistics Center but may be eligible for a flexible work arrangement. Bilingualism (English/French) is considered an asset.

  NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

  Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

  The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

  At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA’s Drug and Alcohol policy.

  We thank all applicants for their interest; only those selected for an interview will be contacted.

• About the company

  Nav Canada is a privately run, not-for-profit corporation that owns and operates Canada's civil air navigation system.

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