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Job Description
- Req#: 3065054
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Location : LnT Business Park, Powai Saki Vihar (Currently Work from Home)
Shift ? Standard day shift, 5 working days, 2 Week offs
? CCNA certified
? Well versed with Cisco LAN, WAN , Wireless technologies (MPLS, Internet, switches and wireless etc)
? Administration of WAN
? Analysis and reporting
? IOS Update on routers, switches, SDWAN appliances
? Working knowledge on routing and switching protocols
? Should be able to Work on Colgate tickets raised on LAN or WAN.
? Strong Troubleshooting skills
Mandatory requirement : CCNA certified Networking resource with at least 2 years’ experience and having hands on experience of Cisco Switches as well as Cisco Wireless
Do
Network Data AdminAbout the company
Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 180,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
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