• Job Description

  Req#: R-2023-35060

  Department:

  Technology

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The System Engineer invests in the future of Southwest’s People by supporting the Technology Platforms and Architecture Team with the decommissioning of the Jiffy Robotic Process Automation ( RPA ) platform as well as the deployment of Power Automate as the new RPA platform. The System Engineer is a strong communicator who is skilled in analytical/creative problem-solving . They’re eager to join this innovative space and drive the futu re of Technology at Southwest.

  Additional details:

  • This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming.

  • U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  • Job Summary

    • Evaluate, develop, customize, install, and implement functionally appropriate, technically sound, and well-integrated systems in accordance with Customer requirements, and organizational methodologies and standards. Work in partnership with vendors to respond to production problems and implement immediate resolution efforts across technology areas.

  • Responsibilities

    • Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles

    • Research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements

    • Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes

    • Provide and ensure the highest levels of systems and infrastructure availability and resolve escalations of moderate to medium to high complexity

    • Implement and update the platform strategy and road map

    • Maintain awareness of technology trends in area of responsibility and make appropriate recommendations

    • Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations

    • Meet commitments and deliverables as related to participating/leading projects

    • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements

    • Creates and executes integrated testing strategies using test driven development principles to ensure solution integrity and quality

    • May perform other job duties as directed by Employee's Leaders

  • Knowledge, Skills and Abilities

    • Ability to analyze and resolve problems of moderate to high complexity

    • Strong knowledge of hardware components, systems, software, and networking technologies

    • Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas

    • Skilled in strong partnering, negotiation, and communication in working with Business Customers and Technology support

    • Strong knowledge of systems development methodologies, practices, concepts, and technologies

    • Ability to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a medium-large audiences

    • Ability to design, configure, and test computer hardware, networking software and operating system software

    • Skilled in diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replacing defective components when necessary

    • Skilled in analytical/creative problem-solving

    • Skilled in strong written, oral and interpersonal communications

  • Education

    • Required: High School Diploma or GED

    • Required: Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training

  • Experience

    • Required: Intermediate-level experience, fully functioning broad knowledge in system engineering

    • Preferred: Experience in Microsoft Power Automate

    • Preferred: Experience in Microsoft Power Platform

    • Preferred: Experience in Power Shell Scripting

    • Preferred: Prior RPA experience and knowledge

    • Preferred: Experience as a Product Owner

    • Preferred: Exp erience with Agile Methodology

  • Licensing/Certification

    • N/A

  • Physical Abilities

    • Ability to perform work duties from limited space work station/desk/office area for extended periods of time

    • Ability to communicate and interact with others in the English language to meet the demands of the job

    • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  • Other Qualifications

    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

    • Must be at least 18 years of age

    • Must be able to comply with Company attendance standards as described in established guidelines

  • Pay & Benefits

    • Competitive market salary from $ 112,950 per year to $ 125,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

    • Benefits you'll love:

    • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

    • U p to a 9.3% 401(k) Company match, dollar for dollar, per paycheck *

    • P otential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**

    • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

    • *Pay amount does not guarantee employment for any particular period of time.

    • **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

    • ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

  Southwest Airlines is an Equal Opportunity Employer.
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• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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