• Job Description

  Req#: SYSTE005248
  Salary Range: $‎66,448 - $‎77,870
  Close Date: 3/11/2024 at 3:00 pm CT
  Relocation: No
  

  Summary

  System Service Representative 1 is responsible for working service orders involving the disconnecting, reconnecting, setting, reading, and investigating of meters and/or service to residential, commercial, and industrial premises. This job involves learning advanced skills in cutting or reconnecting electric service at a Weatherhead, pole, handhole, transformer, or line fuse link/disconnect. Employees will learn to work orders that involve pole climbing or the use of bucket trucks. These orders must be worked safely and in a prescribed timeframe resulting in proper delivery and measurement of electric energy.

  Key Roles & Responsibilities

  Other Duties may be assigned. Directly or through others, the incumbent:

  • Learn to use proper test equipment to determine proper voltage and guard against faulty or hazardous conditions.
  • Learn to disconnect/Reconnect service through the use of advanced skills involving the meter, Weatherhead, handhole, pole, transformer, or fuse link/disconnect for installation less than 600 volts.
  • Learn to assure service orders are completed within a specified time frame over a diverse geographic area while meeting Company safety rules/regulations.
  • Learn how to operate a bucket truck and how to safely conduct pole climbing activities.
  • Learn to evaluate the premise for proper meter and service delivery and recognize/investigate any diversion of energy through inappropriate or faulty wiring or metering.
  • Performs all essential aspects and functions of the job as well as any other specific job requirements.

  Education, Experience, & Skills

  • High school diploma, GED, or equivalent required.
  • Valid Texas Driver's License.
  • Certification in the use of volt, ohm, and amp meter, and load/fault device.
  • Successful completion of Measurement Services System Service Rep. Senior Training orientation program
  • Basic PC skills.
  • Experience as an Electric Field Service Representative is a plus.

  System Service Rep 1 (In addition to Education, Experience, and Skills noted above)

  Successful completion of Measurement Services System Service Rep. Senior Training orientation program.

  System Service Rep 2 (In addition to Education, Experience, and Skills noted above)

  Successful completion of Measurement Services System Service Rep. Senior Training orientation program, Skills 1 & 2 class (6mos.)

  System Service Rep Sr. (In addition to Education, Experience, and Skills noted above)

  Successful completion of Measurement Services System Service Rep. Senior Training orientation program, or two years current experience in performing electrical distribution work at secondary voltage using a bucket truck and pole climbing.

  Measures of Success

  • Demonstrates knowledge of metering applications including proper socket wiring, voltages, and dangers associated with those applications.
  • Demonstrates ability to recognize sub-standard metering installations and take appropriate action.
  • Achievement of quantitative, qualitative, and cost metrics.
  • Interact with internal and external stakeholders to resolve issues in accordance with Company policies and standards.
  • Demonstrates contribution to workgroup and Company goals.
  • Demonstrates ability to perform work with minimum supervision while maintaining a continuing mentoring relationship.
  • Follows Measurement Services safety procedures to ensure the safety of employees and the public. Interpersonal Skills/Teamwork.

  Qualifications

  Education

  Required

  High School

  Behaviors

  Preferred

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Enthusiastic : Shows intense and eager enjoyment and interest

  Team Player : Works well as a member of a group

  Motivations

  Preferred

  Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Goal Completion : Inspired to perform well by the completion of tasks

  Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Oncor Electric Delivery Company is Texas's largest transmission and distribution electric utility, the 5th largest in the US, serving more than 10 million Texans in 420 cities and 120 counties in the state.

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