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Job Description
- Req#: JR0266852
Provide 2nd line application support to customers and liaise with other business and technical functions
Be jointly responsible for the production support of FIS EMEA card processing application (Cortex) running on hosted environments
Identify, own and resolve system issues within SLAs, ensuring application availability and performance is in accordance with SLAs
Participate in infrastructure and customer projects where required, including the deployment and configuration of applications in production and middleware product upgrades
Use sound judgment to escalate serious issues and those that may jeopardize SLAs
Provide consultancy and advice to other business functions
Assure identified risks are addressed and compliance / audit requirements are dealt with
Write and maintain process documentation and suggest / drive process improvements
Candidate must have extensive experience supporting Production Applications with high availability, compliance and performance requirements in a high-pressure environment.
Provide incident triage and resolution in line with SLAs
Experience in Unix scripting required.
Webservices experience (Jboss, Apache)
A sense of ownership of production issues with the drive necessary to resolve them, through immediate service restoration and long-term process improvement
Desirable experience in any of the following
Windows, Informix, Oracle , Splunk , Control M (batch processing) etc
Experience of writing and maintaining internal facing documentation
Bing part of out of hours “on -call” Rota
Experience of working in financial services preferred
Experience working with ITIL preferred
Strong analytical and conceptual skills, an ability to deliver high quality work to tight timescales whilst under pressure and a pragmatic approach to problem solving
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
We provide 2nd line Application support to EMEA Banking Solutions. The primary team you will be joining is called Debit and Prepaid (DPP). DPP is a card issuing, authorisation and clearing processing platform with clients all over the world. The DPP team currently has employees working from multiple geographical locations.
What you will be doing
What you bring:
Please note that this is a 2nd line Application Support role and not a System Admin or network support role.
Added bonus if you have:
What we offer you:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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About the company
Headquartered in Jacksonville, Florida, FIS employs approximately 55,000 people worldwide.