• Job Description

  Req#: 90312

  What will you do?

  The focus of this role is to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customer’s environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes.

  Essential Duties & Responsibilities: Job functions include:

  • Set up and configuration of Windows workstations/servers
  • Installing and restoring Access Control software/databases
  • Work with debugging software and analyzing the resulting logs
  • Using provided tools to decipher error logs to determine root cause of problems, such as Wireshark
  • Interface with Engineering and Quality Assurance departments
  • Ability to be a liaise between Engineering to explain the problem and QA for resolution when needed

  Job responsibilities include:

  • Troubleshooting and resolving complex system problems
  • Understanding Control logic utilizing (DI, DO, AI, AO, Relays, NO, NC, Grnd, TX, RX)
  • The ability to quickly learn new products
  • Using reference manuals to learn and gain personal knowledge on the various products
  • Thorough documentation of support case information and resolutions
  • Capable of working with customers who have varying levels of product knowledge and experience
  • Excellent phone and personal interaction skills: Ability to relate to the customer on their current issue and converse in a clear and calm demeanor

  What qualifications will make you successful?

  Preferred System Knowledge: Understanding of Security Technology, Access Control, CCTV, Intrusion Alarm systems, Intercom systems. Understanding of BMS Technology, HVAC topologies, BMS integration, Field devices, control protocols.

  • Bachelors degree in electrical engineering in computer science preferred
  • Must have 3+ years of field experieince
  • Must have Niagara N4/AX Certification
  • HVAC/BMS Control background
  • Niagara N4/AX Certification
  • TAC IA – LON / BacNet
  • TAC Vista – LON
  • EcoStruxure Building Operation
  • Information Technology, TCP/IP networks, servers, domains, firewalls, routing, windows, and mobile Operating systems.
  • Electrical – Low voltage

  Let us learn about you! Apply today.

  You must submit an online application to be considered for any position with us. This position will be posted until filled.

  Looking to make an IMPACT with your career?

  When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

  IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

  We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

  Become an IMPACT Maker with Schneider Electric – apply today!

  €36 billion global revenue
  +13% organic growth
  150 000+ employees in 100+ countries
  #1 on the Global 100 World’s most sustainable corporations

  You must submit an online application to be considered for any position with us. This position will be posted until filled.

  Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

  At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
  
  Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

  
  

  Let us learn about you! Apply today.

  You must submit an online application to be considered for any position with us. This position will be posted until filled.

  
  

  What will you do?

  The focus of this role is to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customer’s environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes.

  Essential Duties & Responsibilities: Job functions include:

  • Set up and configuration of Windows workstations/servers
  • Installing and restoring Access Control software/databases
  • Work with debugging software and analyzing the resulting logs
  • Using provided tools to decipher error logs to determine root cause of problems, such as Wireshark
  • Interface with Engineering and Quality Assurance departments
  • Ability to be a liaise between Engineering to explain the problem and QA for resolution when needed

  Job responsibilities include:

  • Troubleshooting and resolving complex system problems
  • Understanding Control logic utilizing (DI, DO, AI, AO, Relays, NO, NC, Grnd, TX, RX)
  • The ability to quickly learn new products
  • Using reference manuals to learn and gain personal knowledge on the various products
  • Thorough documentation of support case information and resolutions
  • Capable of working with customers who have varying levels of product knowledge and experience
  • Excellent phone and personal interaction skills: Ability to relate to the customer on their current issue and converse in a clear and calm demeanor

  What qualifications will make you successful?

  Preferred System Knowledge: Understanding of Security Technology, Access Control, CCTV, Intrusion Alarm systems, Intercom systems. Understanding of BMS Technology, HVAC topologies, BMS integration, Field devices, control protocols.

  • Bachelors degree in electrical engineering in computer science preferred
  • Must have 3+ years of field experieince
  • Must have Niagara N4/AX Certification
  • HVAC/BMS Control background
  • Niagara N4/AX Certification
  • TAC IA – LON / BacNet
  • TAC Vista – LON
  • EcoStruxure Building Operation
  • Information Technology, TCP/IP networks, servers, domains, firewalls, routing, windows, and mobile Operating systems.
  • Electrical – Low voltage

• About the company

  Schneider Electric SE is a French multinational company providing energy and automation digital solutions for efficiency and sustainability. It addresses homes, buildings, data centers, infrastructure and industries, by combining energy technologies, real-time automation, software and services.

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