• Job Description

  Req#: 4481
  Who We Are: Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners. What You'll Be Doing: Samsonite is seeking a Systems Support Specialist to maintain all computing equipment within our Jacksonville Distribution Center and Corporate Office. Equipment includes Printers, Wi-Fi Tablets, Scan guns, Desktops, Laptops, Servers, and Network Switches. You will establish and maintain strong relationships with the entire organization, including senior leadership.Troubleshoot and repair both Hardware and Software issues as needed. Setup up new equipment tablets, scan guns, laptops, desktops, etc. according to company guidelines. Manage all support requests within Jira Ticketing system. Meet deadlines for completing all assigned tasks/projects. Support all business and warehouse users as required. Collaborate with IT team members to ensure efficient operation of the organization's computing environment. Troubleshoot Wi-Fi and networking issues. Provide support to Conveyor systems as needed. Provide Support after normal working hours and weekends as needed. We're Excited If You Have: High School diploma with 4+ years’ experience in system support. Or, BS/BA in IT, Computer Science, or related field 2+ years’ experience in system support. Knowledge of Windows OS, Office Suites, Active Directory. Basic networking skills are a must. Must be self-driven, motivated, and able to effectively prioritize in a fast-paced environment. Why you'll love working here: Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based. Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day. Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models. What we value: At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.
  High School diploma with 4+ years’ experience in system support. Or, BS/BA in IT, Computer Science, or related field 2+ years’ experience in system support. Knowledge of Windows OS, Office Suites, Active Directory. Basic networking skills are a must. Must be self-driven, motivated, and able to effectively prioritize in a fast-paced environment. Why you'll love working here: Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based. Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day. Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models. What we value: At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.
  Samsonite is seeking a Systems Support Specialist to maintain all computing equipment within our Jacksonville Distribution Center and Corporate Office. Equipment includes Printers, Wi-Fi Tablets, Scan guns, Desktops, Laptops, Servers, and Network Switches. You will establish and maintain strong relationships with the entire organization, including senior leadership.Troubleshoot and repair both Hardware and Software issues as needed. Setup up new equipment tablets, scan guns, laptops, desktops, etc. according to company guidelines. Manage all support requests within Jira Ticketing system. Meet deadlines for completing all assigned tasks/projects. Support all business and warehouse users as required. Collaborate with IT team members to ensure efficient operation of the organization's computing environment. Troubleshoot Wi-Fi and networking issues. Provide support to Conveyor systems as needed. Provide Support after normal working hours and weekends as needed.

• About the company

  Samsonite International SA is an American luggage manufacturer and retailer, with products ranging from large suitcases to small toiletries bags and briefcases.

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