Diverse Lynx
Systems Administrator
PayCompetitive
LocationStevens Point/Wisconsin
Employment typeFull-Time
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Job Description
- Req#: 25-56425
Job Description :
What are the top skills required for this role?
1. ITIL 4 experience (preferred certified)
2. ServiceDesk Engineer – L3
Job Description/ Responsibilities
We are seeking an experienced IT Service Desk Engineer III to join our team on-site at our Wisconsin office. The ideal candidate will have 6-8 years of IT Service Desk experience, with a minimum of 5 years and an Associate's degree in Information Technology or equivalent experience. This role involves providing complex IT Service Desk support. The IT Service Desk Engineer III will serve as the first point of contact for users seeking technical assistance via phone, chat, or the IT Service Desk Portal, troubleshooting issues, performing basic user account administration, and monitoring internal chat resources. The engineer will also be responsible for preparing laptop computers and other peripherals for shipment to associates. The candidate must possess excellent interpersonal skills, advanced technical issue diagnosis abilities, and a strong understanding of networking principles, client configuration, Active Directory, desktop/laptop hardware, Microsoft Windows OS 10, and mobile device configuration/support (Android & iOS). Self-motivation and the ability to work in a fast-paced environment are essential. Some travel (less than 10%) to other offices may be required in order to service or transfer equipment.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.About the company
We provide Consulting Services for our customer’s project and staffing needs. We also provide Data Management for Clinical Trials.