• Job Description

  Req#: JR18102
  Staff - Non Union
  Job Category
  M&P - AAPS
  Job Profile
  AAPS Salaried - Information Systems and Technology, Level D
  Job Title
  Systems Analyst II
  Department
  OCIO | Engagement Services - Academic | Faculty Support
  Compensation Range
  $8,305.08 - $12,952.33 CAD Monthly
  The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
  Posting End Date
  August 8, 2024
  Note: Applications will be accepted until 11:59 PM on the Posting End Date.
  Job End Date
  At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
  Job Summary
  At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
  
  Organizational Status
  The Systems Analyst II designs, implements, integrates and supports complex or campus-wide vendor supplied and custom-built applications in a team-oriented clinical academic environment.
  The incumbent may be assigned responsibilities for supporting specific departments, including clinical and research environments, and will act as an advocate to champion the needs of those departments. This will include coaching business decision makers, understanding the impact of technical changes on business processes and leveraging common approaches and resources between departments.
  This position also acts as a subject matter expert, and provides operational project management, business process analysis, systems support coordination, and application lifecycle management.
  
  Work Performed
  The Systems Analyst II reports to the Service Delivery Manager, Engagement Services Academic, Office of the CIO. The incumbent provides supervision of a technical nature to functional staff regarding their IT environment. The incumbent liaises with technical and functional staff throughout UBC and externally to other universities, government agencies, granting agencies and partners to facilitate effective business solutions that meet regulatory requirements.
  Specific Duties:
  • Designs, implements and maintains departmental IT infrastructure for the UBC Faculty of Dentistry to facilitate efficient and effective use of systems for day-to-day operations.
  • Facilitates the implementation and maintenance of departmental and enterprise applications.
  • Coordinates the integration of these applications with other UBC systems and services.
  • Resolves complex application related failures and defects independently or in consultation with other IT professionals. Perform in-depth troubleshooting using knowledge of network/server administration, internet protocols, database architecture and application configuration.
  • Provides continuity of service for clinic-facing and curriculum applications.
  • Modifies applications and conducts testing of customizations to ensure specifications are met. Documents these changes and subsequent QA scenarios.
  • Provides custom reporting, data analysis and extracts.
  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.
  • Identifies, elicits, and documents business requirements, defines business rules and communicates requirements for the implementation of solutions.
  • Performs formal system audits and develops written procedures, standards and practices to ensure a high level of availability, security, data integrity and hardware/software compatibility.
  • Generates reports on usage metrics, overall systems and applications performance indices using industry-standard methodologies to ensure compliance with Service Level Commitments.
  • Liaises directly and indirectly with vendors and other service owners.
  Core Duties:
  • Researches and evaluates vendor supplied applications, develops recommendations, and implements accordingly.
  • Analyzes and reviews existing or proposed system features and integration, security, scalability and performance requirements with clients, business analysts, and team members.
  • Manages production and non-production application environments.
  • Maintains core application infrastructure, including virtual servers, networks and firewalls.
  • Plans and performs global configuration changes or module deployments for enterprise or complex applications.
  • Integrates vendor supplied applications with existing infrastructure and applications through custom interfaces and components.
  • Manages small to medium sized projects and related budgets.
  • Provides technical expertise, training, and consultation to other staff.
  • Develops or modifies software code to meet specifications or facilitate integration.
  • Conducts testing of new or customized application modules to ensure application meets specifications.
  • Develops application documentation requirements for functions, modifications, backups and operating procedures.
  • Provides ongoing maintenance and operational support for applications.
  • Supports application lifecycle and applies and follows appropriate change management methodologies and best practices.
  • Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools and provides input to strategies for ongoing support and upgrade of these systems
  • Builds and maintains good working relationships and collaborates with others to achieve client objectives.
  • Performs other related duties as required.
  Consequence of Error/Judgement
  Effective application lifecycle management is essential for UBC IT to deliver services across campus. Decisions and actions taken by the incumbent will have a direct impact on how efficiently and effectively UBC systems perform and function.
  Failure to meet service level obligations for performance and availability of Applications could adversely affect patient care, the University’s funding, and revenue and the University community, including the large majority of students, faculty and staff. It will also risk damaging the reputation of UBC IT and the University as a whole.
  
  Supervision Received
  Works under the direction of the Service Delivery Manager, Engagement Services. Within assigned areas of responsibility, carries out work through to completion, keeping the Manager informed of the status of work in progress and seeking direction where necessary.
  
  Supervision Given
  Occasional team and/or matrix supervision of staff in regards to specific projects.
  
  Minimum Qualifications
  Undergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.
  
  - Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
  - Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
  Preferred Qualifications
  Undergraduate degree in a relevant discipline. Technical school diploma in computing systems technology is preferred. A minimum of 5 years of experience, in-depth knowledge of applications and the business requirements supporting them or the equivalent combination of education and experience. Extensive experience with Microsoft Windows and Linux operating systems in a complex network environment is preferred. Experience with network management and security tools including intrusion detection, proxy servers and firewalls. In-depth knowledge and experience of applications and supporting business requirements.
  • Expertise in the design, development, integration and implementation of web-based applications.
  • Knowledge and experience of application development frameworks, languages and tools including HTML, ASP, .NET, JavaScript, PHP and Java.
  • Knowledge of DevOps and experience working with various automation and configuration management tools (i.e.g., Azure DevOps, Puppet, Chef, Salt, Ansible, etc.)
  • Knowledge and experience using PowerShell and other scripting languages.
  • Knowledge and experience with all industry standard web servers (i.e. Microsoft IISS, Apache, etc).
  • Knowledge and experience managing Oracle, Microsoft SQL Server, MySQL and Postgres database platforms.
  • Experience creating custom and modifying packaged reports with various reporting technologies (i.e., Crystal Reports).
  • Experience working with collaboration tools such as Microsoft SharePoint, Teams, etc.
  • Experience working with both technical and non-technical clients.
  • Ability to effectively manage multiple tasks and priorities while working under pressure to meet critical, time sensitive deadlines.
  • Strong organizational and planning skills.
  • Experience working in a cloud environment and with cloud computing services (i.e., Amazon Web Services, Microsoft Azure, etc)
  • Knowledge and the ability to effectively use multi-platforms and distributed system infrastructure; UNIX or Windows and Linux operating systems fundamentals, including installation, configuration, security and patching; and networking and internet technologies including TCP/IP, DNS, and DHCP and NTP.
  • Additional knowledge of Macintosh Apple operating systems and Appleof Macintosh hardware an asset.
  • Ability to communicate with technical and non-technical individuals.
  • Ability to take initiative and work with limited direction.
  • Ability to work as part of a team.
  • Ability to keep current with advancements in technology and tools.
  • Ability to adopt a project approach for such undertakings as the development and implementation of support strategies.
  • Ability to adopt a task-oriented approach to solving operational hardware and software problems. Ability to effectively manage multiple tasks and priorities and work under pressure in time sensitive and mission critical situations. Ability to mentor and coach IT professional staff and teams, and act as a resource.

• About the company

  25306 The University of British Columbia is a public research university with campuses in Vancouver and Kelowna, British Columbia.

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