• Job Description

  Req#: 23-07767
  Job Description:
  
  Responsibilities:
  • Troubleshoot and resolve Manhattan-related defects that impact proper data flow to client Systems and determine whether to escalate to vendor support.
  • Attend and facilitate Manhattan weekly case status meetings to ensure caseload and issue resolution and maintains steady progress for any client-impacted systems.
  • Facilitate client IT systems meetings needing coordination with Distribution Center Team.
  • Serves as escalation point of contact for IT Production Support Team for supported systems.
  • Assist with the research needed from Client Services for Store related inventory issues originating from the Distribution Center.
  • Monitor data flows between client Systems, investigate the root cause of data impairment, assist IT Developers with transient data issues and data clean up.
  • Creates and/or maintains appropriately detailed business and system documentation (SOPs, JobAids).
  • Organize SharePoint documentation for IT and Business SOPs, and workflows.
  • Review and Update mappings, as needed, for data integration with legacy systems.
  • Serve as subject matter expert for both the use of supported applications and their technical implementation.
  • Works with other IT functional groups to resolve issues related to interfaces with other client systems.
  • Coordinates change management efforts and ensure that the change management process is followed for client application updates that interface with client systems.
  • Serves as backup IT Administrator for Senior Applications Analyst.
  • Be technical and hands-on with abilities to research and fix production issues
  Required Experience/Skills:
  • Previous experience as a Systems Analyst in a cloud-based, SaaS environment
  • Ability to learn new products and systems quickly.
  • Possesses excellent problem-solving and technical troubleshooting capabilities.
  • Self-starter works independently with limited direction, and can effectively and efficiently translate business, process, and technical goals into actionable tasks.
  • Able to balance multiple assignments simultaneously based on priority and complexity.
  • Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to the big picture as well as technical details and knows when to speak to each and how).
  • Diligently, but tactfully pursues answers to needed questions to address gaps and advance work progress.
  • Effectively facilitate meetings and requirements gathering sessions.
  • Writes specific, measurable, and testable user stories with detailed acceptance criteria.
  • Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio, SQL Developer, Unix, Windows Operating Systems).
  • Publishes clear and effective process flows.
  • Proficient at writing SQL queries and working with databases to both generate ad-hoc queries/reports and modify/correct data.
  • Proficient at using both Windows and Linux environments including Windows and Unix Shell command line interfaces.
  • Proficient with networking concepts and host communication over networks
  Highly Desired:
  • Previous experience using Atlassian JIRA.
  • Previous interface experience understanding data flows.
  • Previous experience using or supporting WMS Manhattan Associates.
  • Previous experience using or supporting MHE Sortation Software DMW&H Shiraz.
  • Previous programming experience, understanding of programming concepts, data flows, and data structures.

• About the company

  We are a team of technical visionaries who joined forces to form a company that would gather the best and brightest talent in the world. The company uses this talent to help other organizations fulfill their technological dreams and goals and make them a reality. Welcome to Cynet Systems Inc. – a premier staffing and recruiting company – a nationally and locally certified diversity firm.

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