Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

We are seeking a Systems Control/Tier 1 Help Desk Technician is to assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services residing on the NIPRNET and SIPRNET networks. The Help Desk Technician shall be the POC for all local enterprise systems issues, create and/or manage trouble tickets, using the REMEDY and WOMS, monitor status and report outages to higher HQs as required. Help Desk Technicians work in a team environment on routine maintenance tasks as well as provide customers with training and solutions to more complex issues.

• Creates, manages, and tracks network & communication service requests using REMEDY and WOMS programs.
• Provides tier 1 technical support to customers via phone, email, or remote management software.
• Creates customer network accounts and maintain administrative documentation.
• Maintains COMSEC and SVRO programs.
• Performs scheduled and unscheduled maintenance of assigned assets.
• Implements Notices to Airmen (NOTAM), Time Compliance Network Orders (TCNO), Methods and Procedures Technical Orders (MPTO), Authorized Service Interruption (ASI), Network Tasking Order (NTO), Maintenance Tasking Order (MTO).
• Performs Client Support Technician (CST) responsibilities in accordance with Air Force directives to include: Backup and data recovery operations, hardware maintenance and service desk support for user hardware residing on the NIPRNET and SIPRNET.
• Maintains daily contact with the Program/Site Manager, Sr. Lan Administrator and other Network Management personnel and Program Management chain and Government personnel to assist in the timely resolution of technical problems and to execute the operational functions that require their personal attention.
• Performs duties as assigned as a Cyber Security Liaison.
• Serves as the DISA Node Site Coordinator and performs necessary duties as assigned by DISA.
• Circuit Management, monitoring, installation, troubleshooting circuits and systems
• Fulfills the roles assigned by DISA, use of DISA approved systems and sites such as StoreFront.
• Operates and maintains GIG station communication equipment such as MPLS platforms.
• Responds to user requests by phone and in person.
• Installs, modifies computer hardware and software.
• Diagnoses hardware, software, and operator problems and recommends remedial actions.
• May load and configure software such as operating systems and environments and applications.
• Provides technical assistance and training to system users.
• Performs other duties and assignments as required.

• Education/Certificates:
  • High School Diploma required. An Associate’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business finance.
• Education and experience may be substituted with:
  • A Bachelor’s Degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.
  • No degree and eight years general experience of which at least six years is specialized experience.
  • Must be Fluent in reading, writing, and speaking the English language, to include the ability to comprehend and interpret complex electronic and technical data, schematics, and logic diagrams.
  • Current U.S. Secret Clearance is required.
  • International Driver's License is desired.
  • This position requires a current DoDI 8570.01-M IAT Level II certification and corresponding Computing Environment certification. Must have at least one of the following: Security+, GSEC, CASP, CISSP, SCNP, or SSCP. Additionally, one of the following CE certifications: CCNP, CCVP, MCSE, MCITP is preferred.
• Experience
  • A minimum of 3 years (falling within the last 6 years) active U.S. military or U.S. military affiliated service experience in the Information Technology or communications electronics field.
  • Knowledge of and experience with U.S. DoD military mission, structure, doctrine, technical standards and specifications, and security requirements. Knowledge of and experience with

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.