General Responsibility
Provide direction to State Law Enforcement Division (SLED) in the use of information technology. Recommend, develop, configure, install, monitor and support the agency's server hardware and software. Manage server resources to ensure the availability of client/server applications, configuring new implementations, and developing processes and procedures for ongoing management of the server and cloud environments. Assist in overseeing the physical security, integrity, and safety of the data center/server environment. Diagnose, resolve, and document hardware and software problems in a timely and accurate fashion. Provide training/mentoring to the staff where required.

Specific Duties

• Provide day to day management of server hardware, software and security solutions. Perform any hardware and software upgrades to SLED servers and install new and enhanced products. Maintain and monitor server environment (including but not limited to Active Directory, Exchange and email security, anti-virus, patching and upgrades, SQL/databases, Group Policy, DNS, VMs, storage, DHCP, M365, MDM etc.). Conduct research on server hardware, software, and protocols in support of procurement and development efforts, and provides recommendations to the IT management team.
• Manage high level projects, issues, efficiency of procedures and updating/patching/hardening of the server and desktop base images. Conduct research on desktop hardware, software, and protocols in support of procurement and development efforts, and provide recommendations to the IT management team.
• Conduct problem analysis of server software and hardware issues, implement resolutions for server related software problems, network server installation and configuration; administer security and backup procedures for LAN and Wan SLED servers. Participate in software and hardware evaluation. Mentor and train the server team with instructions in analysis and resolution of all tasks.
• Coordinate with vendors and other IT staff to recommend, develop quotes, evaluate and install server technologies including storage, backup, hardware and software platforms. Perform analysis, design and installation of clustered server resources such as SQL, Exchange, and other related programs.
• Assist with the management of the Horizon VDI system to include creation, maintenance, and patching of the virtual desktops used within the SLED environment and with management of the SCCM environment.
• Other duties as required or assigned by the Manager.

• A bachelor's degree in computer science or related field and experience in computer system development and modification. Relevant experience may be substituted for bachelor's degree on a a year-for-year basis.
• Moderate to complex problem solving skills and troubleshooting skills.
• Experience with moderate to complex hardware/software including Windows Server and Windows 10 OS, M365, Active Directory, DNS, DHCP, GPO, SQL, and other databases, and SCCM required.
• Experience with developing processes and procedures and assist in overseeing the physical and logical security and integrity of the server environment.
• Experience with linux, disaster recovery/backups, and basic networking technologies. Effective verbal and written communication skills.
• Must have effective verbal and written communication skills.
• Employee may be required to travel and this may include overnight travel.
• Must be able to lift up to 50 pounds.
• Candidate must pass national fingerprint background check and pass a polygraph test.
• This support is for a 24/7 infrastructure and candidate will be on a rotating call schedule.

• VMWare and third patching software experience are preferred.

South Carolina Law Enforcement Division (SLED) is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

SLED offers an exceptional benefits package for FTE positions that includes:
• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs

A copy of the Division’s EEOP Utilization Report is available at www.sled.sc.gov

Supplemental questions are considered part of the official application. Any misrepresentation of yourself may be grounds for disqualification.

Conditional selection based on candidate education, training, experience, oral interviews and clearance of background investigation.