Employer Industry: Technology Solutions and Services

Why Consider this Job Opportunity:
- Salary up to $80,000
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with diverse client base including Apple, Google, Microsoft, and Linux
- Possibility to assist with implementation projects such as client onboarding and cloud migrations

What to Expect (Job Responsibilities):
- Coordinate and/or perform remote fixes at the desktop, server, and networking level
- Resolve level 2 issues in Mac OS and Windows environments
- Handle inbound and outbound calls from clients during the overnight shift
- Adhere to ticketing SLAs and ensure timely client communications
- Assist with vendor certifications as required

What is Required (Qualifications):
- Must have experience at an MSP, service desk, and/or corporate IT Experience (3-5 years)
- 5+ years project engineering experience preferred
- Exceptional written and verbal communication skills
- Ability to escalate issues to higher tiers of support when required
- Ability to adapt and learn new platforms and skills on the fly

How to Stand Out (Preferred Qualifications):
- Proficient in Intune, JAMF
- Experience managing and configuring Windows OS Workstation/Server OS security
- Proficient in remediation of AV related issues
- ConnectWise Automate Familiarity or similar RMM solution
- Technical Certifications (Preferred): Microsoft, Cisco, VMware, JAMF, SonicWALL, Fortinet, CompTIA

#TechnologySolutions #CareerOpportunity #RemoteWork #ManagedServices #ProfessionalDevelopment

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