• Job Description

  Req#: SYSTE003162

  ABOUT IREX

  IREX is a global development and education organization. We strive for a more just, prosperous, and inclusive world, where individuals reach their full potential, governments serve their people, and communities thrive. We work in four areas essential to progress: cultivating leaders, empowering youth, strengthening institutions, and increasing access to quality education and information.

  Position Purpose Summary

  Responsible for ensuring that IREX staff have a stable and secure information technology environment. Responsible for aligning information technology standards and guidelines are implemented consistently across the organization, both locally and overseas. Supervises IREX staff and services providers.

  Reporting to the Chief Technology Officer, the Systems Engineer holds a pivotal position within IREX, responsible for the technical management, optimization, and integration of IREX’s IT infrastructure, with a specialized focus on Microsoft Office 365, Intune, and Defender. This individual serves as the primary driver behind ensuring the seamless operation of our IT systems, bolstering security measures, and enhancing efficiency across geographical regions.

  In this role, the IT Systems Engineer takes charge of implementing, configuring, and maintaining Microsoft Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business, ensuring that they are tailored to meet the unique needs of our global operations.

  Performs additional duties and tasks to meet the organization's, team, or as assigned by the manager.

  Task and Project Coordination/Management

  Accountable for the high-quality work associated with unit outputs. Responsible for the timely response to internal customers and oversees internal ticketing systems and unit email boxes.

  Specific tasks for assigned role include:

  • Oversee the configuration, administration, and maintenance of multiple Microsoft Office 365 tenants’ services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.

  • Configure and maintain Microsoft Intune for mobile device management (MDM) and Windows Cloud PCs, overseeing device enrollment, compliance and configuration policies, and application management.

  • Ensure seamless integration of Microsoft Office 365 and associate services with other IT systems and applications, such as ERP solutions or third-party tools, to facilitate efficient data flow and interoperability.

  • Develop and maintain documentation for IT processes, procedures, and configurations, ensuring knowledge transfer and continuity in system administration tasks.

  • Provide technical support and troubleshooting assistance for IREX IT systems and applications, addressing issues promptly to minimize downtime and disruption to business operations.

  • Identify opportunities for process improvements and automation in IT operations, proactively implementing solutions to enhance efficiency and productivity.

  • Participate in project planning and execution, ensuring that Office 365 requirements are properly addressed and implemented.

  • Collaborate and interact with developers and vendors to ensure project completion and alignment with organizational goals.

  • Assist in the evaluation of new services and products, researching and assessing their suitability for integration into the IREX IT environment to support organizational needs and objectives.

  • Design and implement Microsoft Azure services, such as VMs and Networks, to support IT infrastructure requirements.

  • Implement security best practices and compliance policies within the Office 365 environment.

  • Other duties as assigned.

  Skills & Experience

  Experience

  • Bachelor’s degree in computer science, Information Technology, or related field.

  • 10+ years of work experience.

  • Proven experience as an Office 365 Engineer or similar role.

  • In-depth knowledge of Office 365 suite, including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory.

  • Hands-on experience with Office 365 administration, configuration, and troubleshooting.

  • Strong understanding of email protocols, mail flow, and SMTP.

  • Experience with PowerShell scripting for Office 365 automation and management.

  • Familiarity with Office 365 security and compliance features.

  Skills

  • The ability to analyze complex issues, identify root causes, and develop effective solutions.

  • Demonstrated ability to communicate effectively, collaborate with teams, and build strong relationships.

  • Capacity to adjust to changing environments, embrace new challenges, and remain resilient in the face of uncertainty.

  • Proficiency in analyzing data, synthesizing information, and making informed decisions is important.

  • Consistently thorough and meticulous in tasks, ensuring accuracy and precision in all endeavors.
  • Proven ability to work collaboratively towards shared objectives, fostering a supportive team environment.

  • Anticipation of potential challenges and opportunities, taking initiative to address them proactively and drive positive change.

  • Commitment to ongoing personal and professional growth, staying informed about industry trends and seeking opportunities for development.

  Work Environment

  All employees are responsible for their own safety and that of others in the workplace. To help us maintain a safe workplace, everyone must always be safety conscious. This position is performed in a typical office environment. The noise level in the work environment is usually quiet to moderate. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Safe use of IREX equipment, as well as safe practices while on IREX property, is essential.

  Disability Specifications

  IREX will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, and the Americans with Disabilities Act Amendments of 2008.

  EEO STATEMENT

  IREX is committed to equal opportunity and follows recruitment and selection practices that comply with all applicable employment laws. To this end, IREX recruits, hires, trains, and promotes individuals based on merit and experience.

  Benefits:

  You’ll have access to top-tier learning, development, and growth opportunities, along with a comprehensive benefits package designed to support your success and well-being. This includes health, dental, and vision coverage, a well-being and employee assistance program, a flexible work schedule, a generous paid time off (PTO) policy, a technology stipend, and more.

  The salary range for this role is $115,000 to $120,000 annually, depending on experience and qualifications. Final compensation will be based on the candidate’s relevant skills, experience, and alignment with the role’s requirements.

  Please note: While we aim to offer competitive compensation, not all candidates will be eligible for the upper end of the salary range.

  We conduct background checks on all successful candidates.

  This role requires regular onsite work. The selected candidate must be a full-time Washington DC-based employee, working from the DC office at least three days per week.
  
  

  Please note that this position is not eligible for immigration sponsorship.

  NO PHONE CALLS PLEASE

  We are an Equal Opportunity Employer, including disability/vets.

  #LI-EJ1

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  The International Research & Exchanges Board is an international, nonprofit organization that specializes in global education and development.

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