Wells Fargo & Company
Systems Operations Engineer - Windows
This job is now closed
Job Description
- Req#: R-272959
- Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
- Identify opportunity for process improvements within technical support strategies and plans
- Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
- Present recommendations for resolving complex technical queries
- Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
- Work as an internal consultant regarding use of tools and processes
- Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
- Incident Management for complex technology issues impacting production
- Change Management and implementation of changes to production
- Support for our Application Development team members
- Execute on; and enhance our monitoring & observability strategy
- Automation of tasks to reduce toil and risk of human error
- Migration and support of Applications in the Azure public cloud
This role is in the office three days a week, in the cities posted on the req. This is not a remote position.
There is no Visa sponsorship or Visa transfers for this role.
About this role:
The Consumer Technology Platform Management team, part of Wells Fargo Enterprise Information Technology, is seeking an experienced and highly motivated Systems Operations Engineer to join our global technology team. You'll provide platform support for critical applications and infrastructure used throughout the Wells Fargo retail branch network. Additionally, you'll provide system support for technical issues & initiatives related to large-scale applications, systems, databases and/or other technical products and services.
In this role, you will:
In this role, you'll also act as:Required Qualifications:
• 4+ years of hands on Windows Systems Engineering experience
• 4+ years of hands on Windows Server Production Support/Administration experience
• 2+ years of experience with one or more Application monitoring/observability tools such as AppDynamics, Splunk, Elastic/Kibana, Prometheus, Grafana
• 2+ years of experience with one or more scripting / automation tools such as Python, bash, shell, PowerShell, Ansible, uDeploy, Terraform
• 1+ years of Cloud Technology Experience such as Microsoft Azure
Desired Qualifications:
• Hands on experience with Linux/Unix (inc: Tomcat/Apache) support or systems administration experience
• Experience with Site Reliability Engineering (SRE) principles
• Experience resolving and working through escalated and complex issues
• Microsoft Azure AZ900 Certified
• Root Cause Analysis experience
• Agile/Scrum/Jira/Kanban/ServiceNow/Confluence
• Ability to Drive / Lead efforts with appropriate sense of urgency
• Strong desire to learn new technologies
• Excellent verbal, written, and interpersonal communication skills
• Outstanding problem solving and analytical skills
• Ability to operate effectively in a geographically dispersed organization
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
About the company
Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.