• Job Description

  Req#: 202302920

  The Role

  
  The Pension Administrator supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The position requires an individual who is comfortable with benefits administration systems and working as part of a global team with counterparts in North America and Europe. The position will be located in Manila, Philippines
  
  Excellence

  • Review and analyze member posts to initiate cases
  • Perform data entry processing
  • Process system data updates such as member and beneficiary records
  • Generate quotations, run calculations, and produce correspondence for scheme members.
  • Identify areas where service to clients/members could be improved and communicate to Team Leader
  • Know and live the firm’s values
  • Monitor own workflow to ensure service levels are achieved (quality, efficiency, timeliness)
  • Comply with ISO 9001, ISO 27001 and Professional Excellence standards

  People

  • Assist the wider team in more complex / project work when required
  • Assist the wider team in more complex / project work when required
  • Support colleagues for holiday cover and workload peaks
  • Take initiative to proactively share knowledge and/or experience with team members
  • Develop strong partnerships with team members, locally and remotely

  Clients

  • Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
  • Develop knowledge of clients’ pension schemes
  • Build a relationship with the UK counterparts
  • Be a point of reference for standard automated cases

  Financial

  • Ensure timely completion of timesheets
  • Meet defined target billable hour goals
  • Work within prescribed budget for each project

  Qualifications

  The Requirements

  • Able to work to a high level of accuracy
  • Able to work well under pressure and meet targets
  • Interpersonal skills to include excellent written and verbal communication
  • Strong analytical and problem solving skills
  • Ability to organize and prioritize with strong attention to details
  • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
  • Professional and responsible approach to work, clients and associates
  • Ability to manage time and work a flexible schedule
  • Ability to complete multiple projects within established deadlines
  • Ability to work independently and in a team environment with minimal supervision
  • Bachelor’s degree and pass given assessments
  • Open to working in assigned shifts as needed.
    

• About the company

  Willis Towers Watson Public Limited Company is an Anglo-American, Irish domiciled global multinational risk management, insurance brokerage and advisory company.

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