Aus Barbara Jordan Building (454TX-AUS-BJB)
1601 Congress Avenue
Austin, 78701

!*!

Do you have a passion for public service and enjoy making a difference? Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if you’re looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers’ compensation system, and educate and protect consumers.

You’ll love the benefits of working at TDI:

· Flexible work schedules.

· Hybrid work schedule, if applicable.

· Work-life-balance.

· 96 hours of accrued vacation a year.

· 96 hours of accrued sick leave a year.

· 20+ holidays every year.

· Career advancement opportunities.

· Free parking.

· Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).

Working at TDI offers many benefits. TDI is a qualifying organization for the Federal Public Service Loan Forgiveness Program. TDI also offers a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas. TDI is located at the Barbara Jordan Building at 1601 Congress Ave in Austin. The innovative structure is part of the state’s Capitol Complex project.

Before you apply:

Learn about our selection process, our military employment preference, and licensing and credential requirements.

Program Specialist I

This position performs routine (journey level) consultative services and technical assistance work. Work involves planning, developing, and implementing the State Fire Marshal’s Office (SFMO) Texas Fire Incident Reporting System (TEXFIRS) program, presenting training workshops, webinars and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, and the public. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

This position:

· Provide support (processing and verifying data) to the TEXFIRS program.

· Provide systems administration support of Texas fire incident data.

· Assists with communications with US Fire Administration (USFA) staff, other state program managers, software vendors, and Texas fire departments concerning TEXFIRS, National Fire Incident Reporting System (NFIRS), or National Emergency Response Information System (NERIS)-FEMA program issues and updates.

· Collects, cleans, and queries data using standard applications, methods, and techniques.

· Queries data and produce summary reports in response to requests for information, including preparing annual, quarterly, monthly and weekly reports.

· Assists with the release and update of TEXFIRS data or information through SFMO’s website.

· Assists with the performance plan for improved TEXFIRS outreach communications with Texas fire departments.

· Assists with preparing and maintaining TEXFIRS program training materials.

· Present TEXFIRS training workshops, webinars, and meetings.

· Assists with writing and/or updating procedures as they pertain to the TEXFIRS program.

· Performs other duties as assigned.

!*!

This position requires:

· Graduation from an accredited four-year college or university with a major in a field relative to assignment.

· One year experience in administrative support or technical program assistance work.

· Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

Additional job details:

This position requires regular work attendance. The position may be eligible for a hybrid work schedule. If eligible, the employee must have a secure, dedicated workspace with reliable broadband internet service. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

This position requires demonstrated knowledge of:

· State laws, rules, procedures, and regulations relevant to job requirements.

· Technical and business writing.

· Data collection and analytical research techniques.

· Providing customer service to the public, division staff and government entities.

This position requires demonstrated skill in:

· Problem solving and critical thinking.

· Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.

· Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.

· Handling multiple tasks simultaneously and effectively prioritizing workload.

· Understanding and carrying out complex processes, guides, and instructions.

· Organizing, analyzing and interpreting large amounts of data.

· Completing tasks in a timely manner.

· Meeting performance expectations.

· Working productively and efficiently both independently and within a team.

· This position requires the demonstrated ability to:

· Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.

· Maintain the confidentiality of sensitive information.

· Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.

· Manage and coordinate multiple tasks and priorities to meet necessary deadlines.

· Work both independently and as a team player.

· Build and maintain mutually beneficial relationships with external vendors or service providers.

Veterans

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a veteran’s preference, you must submit the following documents, as applicable, with your application.

Copy of the DD-214; member #4.

Statement of compensation from the Veteran’s Administration or

Copy of the DD1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

16GX, 86MO

Click or copy and paste the following link into your browser to access Military Crosswalk information:

Military Crosswalk for Occupational Category - Program Management (texas.gov)

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.