NHS
Team Administrator
This job is now closed
Job Description
- Req#: C9306-24-0855?language=en&page=186&sort=publicationDateDesc
- Good written & verbal communication
-
Ability to efficiently maintain administrative systems
-
Ability to prioritise own workload
-
Experience of working with databases
- Experience of working with diverse range of people over the telephone and in person
- Ability to work independently on own initiative as well as in a team
- Ability to work flexibly and be able to problem solve
- To be able to manage difficult situations on the telephone and in person in calm and empathic manner
- To be able to multi-task
-
Knowledge and understanding of mental health difficulties
-
Good knowledge of word, excel, PowerPoint
-
Evidence of understanding and experience of working with diverse communities
-
Working knowledge of IAPTUS & RiO or able to learn IT systems proficiently
- Good written & verbal communication
-
Ability to efficiently maintain administrative systems
-
Ability to prioritise own workload
-
Experience of working with databases
- Experience of working with diverse range of people over the telephone and in person
- Ability to work independently on own initiative as well as in a team
- Ability to work flexibly and be able to problem solve
- To be able to manage difficult situations on the telephone and in person in calm and empathic manner
- To be able to multi-task
-
Knowledge and understanding of mental health difficulties
-
Good knowledge of word, excel, PowerPoint
-
Evidence of understanding and experience of working with diverse communities
-
Working knowledge of IAPTUS & RiO or able to learn IT systems proficiently
- Literate and numerate GCSE (or equivalent) English and Maths
- Good written & verbal communication
- Ability to efficiently maintain administrative systems
- Ability to prioritise own workload
- Working knowledge of IAPTUS & RiO or able to learn IT systems proficiently
- Evidence of understanding and experience of working with diverse communities.
- Proficient keyboard skills
- Excellent telephone and face to face communication skills
- Experience of working with databases
- Experience of working with diverse range of people over the telephone and in person
- Understanding of Confidentiality and Data Protection Act
- Competent in use of Microsoft Packages and other software's Good knowledge of word, excel, PowerPoint
- Knowledge and understanding of mental health difficulties
- Ability to work independently on own initiative as well as in a team
- Ability to work flexibly and be able to problem solve
- To be able to manage difficult situations on the telephone and in person in calm and empathic manner
- Positive "can do" attitude and a positive attitude to change
- Good Communicator, able to deal sensitively with others
- Good timekeeping ability
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- To be able to multi-task
- Understanding of the Trust values
- Commitment and adherence to the Equality Act
- Positive approach to learning
- Literate and numerate GCSE (or equivalent) English and Maths
- Good written & verbal communication
- Ability to efficiently maintain administrative systems
- Ability to prioritise own workload
- Working knowledge of IAPTUS & RiO or able to learn IT systems proficiently
- Evidence of understanding and experience of working with diverse communities.
- Proficient keyboard skills
- Excellent telephone and face to face communication skills
- Experience of working with databases
- Experience of working with diverse range of people over the telephone and in person
- Understanding of Confidentiality and Data Protection Act
- Competent in use of Microsoft Packages and other software's Good knowledge of word, excel, PowerPoint
- Knowledge and understanding of mental health difficulties
- Ability to work independently on own initiative as well as in a team
- Ability to work flexibly and be able to problem solve
- To be able to manage difficult situations on the telephone and in person in calm and empathic manner
- Positive "can do" attitude and a positive attitude to change
- Good Communicator, able to deal sensitively with others
- Good timekeeping ability
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- To be able to multi-task
- Understanding of the Trust values
- Commitment and adherence to the Equality Act
- Positive approach to learning
Job summary
We are seeking to recruit an enthusiastic and confident individual to work in a busy Administration Team.
The post holder will be based at Chase Farm Hospital and will be providing administration support to The Enfield Talking Therapies Team in Enfield.
The The Enfield Talking Therapies Team provides psychological / psychotherapeutic services to residents with a GP in the borough, over the age of 16.
The ideal candidate will have:
Excellent administration skills
Working knowledge of IT systems
Excellent competencies in managing service user requests in a professional & non-judgemental manner
Strong abilities in managing schedules, diaries and competing priorities
Have good attention to detail
Be a team player& extremely reliable
Unfortunately, we cannot consider any CV's that are emailed directly to the email address above. You will need to complete the online application form to be considered for an interview.
Main duties of the job
To prioritise and organise own workload, acting on own initiative and being proactive about change.
To open post/ emails and action appropriately e.g. prioritising referrals that indicate risk; ensuring important information is sent to senior members of in a timely manner.
To organise and maintain office stationery supplies.
To organise and take notes at meetings as required.
To provide a general administrative function for the team members as directed by senior management.
To work collaboratively with other team members.
To welcome clients attending appointments and respond to any queries.
To be able to manage difficult situations in a calm and empathetic manner in person and on the telephone.
To maintain and operate the client clinical data systems.
To contact clients to arrange appointments.
To be flexible in approach to work.
To undertake annual appraisal with Line Manager and to attend meetings and training courses as required.
About us
The partnership betweenBarnet, Enfield and Haringey Mental Health NHS Trust (BEH)andCamden and Islington NHS Foundation Trust (C&I)is going from strength to strength since it was originally established in 2021 forming theNorth London Mental Health Partnership.
In order to meet the needs of the new Partnership services you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425.
Date posted
29 August 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
306-BEH-1994-A
Job locations
Chase Farm Hospital
Chase Farm Hospital, The Ridgeway
Enfield
EN2 8JL
Job descriptionJob description
Job responsibilities
To prioritise and organise own workload, acting on own initiative and being proactive about change.
To open post/ emails and action appropriately e.g. prioritising referrals that indicate risk; ensuring important information is sent to senior members of in a timely manner.
To organise and maintain office stationery supplies.
To organise and take notes at meetings as required.
To provide a general administrative function for the team members as directed by senior management.
To work collaboratively with other team members.
To welcome clients attending appointments and respond to any queries.
To be able to manage difficult situations in a calm and empathetic manner in person and on the telephone.
To maintain and operate the client clinical data systems.
To contact clients to arrange appointments.
To be flexible in approach to work.
To undertake annual appraisal with Line Manager and to attend meetings and training courses as required.
Job responsibilities
To prioritise and organise own workload, acting on own initiative and being proactive about change.
To open post/ emails and action appropriately e.g. prioritising referrals that indicate risk; ensuring important information is sent to senior members of in a timely manner.
To organise and maintain office stationery supplies.
To organise and take notes at meetings as required.
To provide a general administrative function for the team members as directed by senior management.
To work collaboratively with other team members.
To welcome clients attending appointments and respond to any queries.
To be able to manage difficult situations in a calm and empathetic manner in person and on the telephone.
To maintain and operate the client clinical data systems.
To contact clients to arrange appointments.
To be flexible in approach to work.
To undertake annual appraisal with Line Manager and to attend meetings and training courses as required.
Person SpecificationPerson Specification
Qualifications/ Registrations
Essential
Skills/ Abilities
Essential
Desirable
Experience/ Knowledge
Essential
Desirable
Personal Qualities
Essential
Desirable
Other Requirements
Essential
Qualifications/ Registrations
Essential
Skills/ Abilities
Essential
Desirable
Experience/ Knowledge
Essential
Desirable
Personal Qualities
Essential
Desirable
Other Requirements
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Barnet, Enfield & Haringey Mental Health NHS Trust
Address
Chase Farm Hospital
Chase Farm Hospital, The Ridgeway
Enfield
EN2 8JL
Employer's website
http://www.beh-mht.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Barnet, Enfield & Haringey Mental Health NHS Trust
Address
Chase Farm Hospital
Chase Farm Hospital, The Ridgeway
Enfield
EN2 8JL
Employer's website
http://www.beh-mht.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.