• Job Description

  Req#: C9333-25-0659?language=en&page=138&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for one part time team administrator to join the Bentley House Community Health Hub.

  We are looking for enthusiastic and organised administrators to support the team to deliver a patient-focused service,

  You will need to be a motivated and flexible team player with excellent communication skills. Previous work experience in mental health would be desirable.

  Main duties of the job

  The successful post holder will support the Psychology, Occupational Therapy and Psychotherapy team and will work closely with the therapy leads.

  The duties include management of referrals and waiting lists on the electronic patient record SystmOne, processing letters, telephone calls and minute taking. The post holder will also support their teams with audits and reviewing KPI's to prevent potential breaches.

  The post holder will be part of a wider admin team including referral coordinators, receptionist and medical secretaries, who work as a team to provide nominal cover for general admin tasks when required.

  About us

  Bentley House is proud to serve a diverse community in Harrow. The admin team are expanding a short walk from Harrow & Wealdstone station, with good transport links.

  The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

  Details

  Date posted

  19 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £31,081 to £33,665 a year per annum (pro rata P/T) inc HCAS

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  333-J-HA-0633-C

  Job locations

  Bentley House

  15-21 Headstone Drive

  Harrow

  HA3 5QX

  
  

  Job description

  Job responsibilities

  Please see attached Job Description and Person Specification for further details.

  Duties of the Psychology, Occupational Therapy, Psychotherapy admin role include the following:

  Sending letters and forms to service users, carers and GPs

  Receiving and making telephone calls

  Supporting the management of generic inboxes

  Managing spreadsheets (including KPIs)

  Supporting with SystmOne recording, uploading of documents

  Supporting management of waiting lists

  Managing room bookings for the team

  Attendance and minute taking for each specialisms meetings

  Provide cover for general admin/reception as/when required

  Ordering of equipment

  Job description

  Job responsibilities

  Please see attached Job Description and Person Specification for further details.

  Duties of the Psychology, Occupational Therapy, Psychotherapy admin role include the following:

  Sending letters and forms to service users, carers and GPs

  Receiving and making telephone calls

  Supporting the management of generic inboxes

  Managing spreadsheets (including KPIs)

  Supporting with SystmOne recording, uploading of documents

  Supporting management of waiting lists

  Managing room bookings for the team

  Attendance and minute taking for each specialisms meetings

  Provide cover for general admin/reception as/when required

  Ordering of equipment

  Person Specification

  Experience

  Essential

  • Work with people with mental health problems and/or other disabilities.
  • Experience working in a multidisciplinary team

  Desirable

  • Experience of paid work in direct care provision.
  • Experience of working within an IAPT service.

  Skills

  Essential

  • Able to use Microsoft Office: Word, Excel, Powerpoint
  • Able to communicate well in English, verbally and written
  • Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
  • An understanding of the needs and difficulties of people with mental health problems or other disabilities.
  • An ability to apply existing psychological knowledge to a mental health context
  • An understanding of psychology applied to health care
  • High level of proficiency in working with databases such as Excel and designing spreadsheets and other tools for analysing and reviewing data

  Desirable

  • Experience using microcomputers for databases or data analysis, especially SPSS for Windows.
  • Experience using Canva to create social media posts, digital adverts and service-related leaflets.

  TRAINING & QUALIFICATIONS

  Essential

  • An upper second class honours degree or higher in psychology.
  • Entitlement to graduate membership of the British Psychological Society

  Desirable

  • Further post graduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis.

  Personal

  Essential

  • An ability to interact effectively with staff from all disciplines.
  • An ability to interact with people with mental health problems disabilities.
  • Ability to work reliably and consistently with work agreed and supervised at regular intervals.

  Desirable

  • An interest in working with people with mental health problems or other disabilities.

  Other

  Essential

  • Ability to accept and use supervision appropriately and effectively.

  Desirable

  • A desire to explore a career in Professional Psychology especially towards training as a qualified psychological wellbeing practitioner

  Person Specification

  Experience

  Essential

  • Work with people with mental health problems and/or other disabilities.
  • Experience working in a multidisciplinary team

  Desirable

  • Experience of paid work in direct care provision.
  • Experience of working within an IAPT service.

  Skills

  Essential

  • Able to use Microsoft Office: Word, Excel, Powerpoint
  • Able to communicate well in English, verbally and written
  • Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
  • An understanding of the needs and difficulties of people with mental health problems or other disabilities.
  • An ability to apply existing psychological knowledge to a mental health context
  • An understanding of psychology applied to health care
  • High level of proficiency in working with databases such as Excel and designing spreadsheets and other tools for analysing and reviewing data

  Desirable

  • Experience using microcomputers for databases or data analysis, especially SPSS for Windows.
  • Experience using Canva to create social media posts, digital adverts and service-related leaflets.

  TRAINING & QUALIFICATIONS

  Essential

  • An upper second class honours degree or higher in psychology.
  • Entitlement to graduate membership of the British Psychological Society

  Desirable

  • Further post graduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis.

  Personal

  Essential

  • An ability to interact effectively with staff from all disciplines.
  • An ability to interact with people with mental health problems disabilities.
  • Ability to work reliably and consistently with work agreed and supervised at regular intervals.

  Desirable

  • An interest in working with people with mental health problems or other disabilities.

  Other

  Essential

  • Ability to accept and use supervision appropriately and effectively.

  Desirable

  • A desire to explore a career in Professional Psychology especially towards training as a qualified psychological wellbeing practitioner

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Central and North West London NHS Foundation Trust

  Address

  Bentley House

  15-21 Headstone Drive

  Harrow

  HA3 5QX

  
  

  Employer's website

  https://www.cnwl.nhs.uk/work (Opens in a new tab)

  Employer details

  Employer name

  Central and North West London NHS Foundation Trust

  Address

  Bentley House

  15-21 Headstone Drive

  Harrow

  HA3 5QX

  
  

  Employer's website

  https://www.cnwl.nhs.uk/work (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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