• Job Description

  Req#: C9374-25-0638?language=en&page=256&sort=publicationDateDesc

  Job summary

  An opportunity has arisen in the Planned Care Nursing Administration Team, the successful candidate will be based in Hastings at the Arthur Blackman Clinic.

  Responsibilities include data entry, general administration work, updating the appointments system, and providing excellent customer care.

  The post holder will receive incoming telephone calls from patients, carers, GPs, staff, other healthcare professionals, and external organisations, taking appropriate action which may involve discussing matters with other team members.

  We are seeking candidates who possess a strong willingness to learn, relish challenges, and exhibit the ability to work independently as well as part of a collaborative team. Commitment to improving patient services and excellent communication skills are essential.

  You will work alongside clinical colleagues to ensure that Planned Care Nursing flows smoothly, helping maintain an efficient and effective administration service.

  You will be employed within a broader scope that encompasses District Nursing, Bladder & Bowel, Frailty and Tissue Viability Services.

  Please note that our service operates seven days a week (including Bank Holidays - which are currently rostered for each staff member working 2 a year), and weekend work on a rotating basis is part of the role, currently 1 in 7 weekends.

  There will also be cross-site work, so being a car user is necessary.

  The core service hours are from 08:00 to 18:00.

  Main duties of the job

  We're in search of someone who can thrive in a busy office setting. The role involves a variety of tasks:

  • Inputting patient referrals into our electronic patient record system (SystmOne)
  • Retrieving data as requested
  • Maintaining and updating SystmOne as necessary
  • Answering patient line phone calls
  • Making outgoing calls to update patients on their District Nurse visits
  • Organising patient information packets
  • Managing the staff sickness phone for the service
  • Onboarding for new starters (getting systems in place, uniform and equipment)
  • Healthroster input (including generating reports)
  • Processing requisitions using NHS Supply Chain and Integra as directed
  • Base days

  You will need:

  • A positive, can-do attitude
  • A flexible approach
  • A willingness to learn

  About us

  A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

  In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from £30 a year.

  There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

  Details

  Date posted

  04 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year per annum, pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  374-CFLVB0705-B

  Job locations

  Arthur Blackman Clinic

  Battle Road

  St Leonards-On-Sea

  TN37 7AN

  
  

  Job description

  Job responsibilities

  Please refer to the job description attached.

  If you have any questions about this position please do not hesitate to contact us.

  Job description

  Job responsibilities

  Please refer to the job description attached.

  If you have any questions about this position please do not hesitate to contact us.

  Person Specification

  Other

  Essential

  • Car driver/owner, Ability to travel easily between bases
  • Able to work shifts/hours as job required

  Skills / Knowledge / Abilities

  Essential

  • Good keyboard skills
  • IT skills for data entry and recall
  • Effective interpersonal, organisation and team work skills
  • Effective communication skills
  • Motivated
  • Ability to learn and develop new skills and abilities
  • Ability to cope under pressure

  Desirable

  • Advanced IT skills
  • Trained on NHS data collection systems

  Experience

  Essential

  • Experience of general office duties in NHS or similar large complex organisation
  • Experience of dealing with people
  • Experience of clinical record systems

  Desirable

  • Experience of reception work in a clinical environment

  Qualifications

  Essential

  • Good standard of general education, to GCSE grade C or equivalent, including Maths and English
  • Able to undertake further training required for role
  • NVQ3 in Administration or proven equivalent experience
  • Computer literate

  Desirable

  • ECDL or alternative IT qualification

  Person Specification

  Other

  Essential

  • Car driver/owner, Ability to travel easily between bases
  • Able to work shifts/hours as job required

  Skills / Knowledge / Abilities

  Essential

  • Good keyboard skills
  • IT skills for data entry and recall
  • Effective interpersonal, organisation and team work skills
  • Effective communication skills
  • Motivated
  • Ability to learn and develop new skills and abilities
  • Ability to cope under pressure

  Desirable

  • Advanced IT skills
  • Trained on NHS data collection systems

  Experience

  Essential

  • Experience of general office duties in NHS or similar large complex organisation
  • Experience of dealing with people
  • Experience of clinical record systems

  Desirable

  • Experience of reception work in a clinical environment

  Qualifications

  Essential

  • Good standard of general education, to GCSE grade C or equivalent, including Maths and English
  • Able to undertake further training required for role
  • NVQ3 in Administration or proven equivalent experience
  • Computer literate

  Desirable

  • ECDL or alternative IT qualification

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  East Sussex Healthcare NHS Trust

  Address

  Arthur Blackman Clinic

  Battle Road

  St Leonards-On-Sea

  TN37 7AN

  
  

  Employer's website

  http://jobs.esht.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  East Sussex Healthcare NHS Trust

  Address

  Arthur Blackman Clinic

  Battle Road

  St Leonards-On-Sea

  TN37 7AN

  
  

  Employer's website

  http://jobs.esht.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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