• Job Description

  Req#: C9284-24-0306?language=en&page=127&sort=publicationDateDesc

  Job summary

  Forward Thinking Birmingham is a ground breaking partnership delivering mental health services for children and young people aged between 0-25 years of age in Birmingham.

  You will join us as Team Administrator / Receptionist at the Finch Road Hub within a 0-25 mental health service. Working Monday Friday 9am 5pm

  We are seeking a meticulous receptionist/administrator who is excellent at juggling multiple tasks and working under pressure.

  Main duties of the job

  The successful candidate will be responsible for providing an effective administrative support to the team, being first point of contact for the hub.

  You will work closely with the admin team, providing cover for phones, booking appointments, distributing post, scanning and uploading. Providing excellent customer service skills over the phone and face to face.

  Do you thrive in a busy, fast paced environment? Are you ready for a new challenge? Please come and join us!

  For further details contact:

  Cheryl Peace - 0121 333 8383 cherylpeace@nhs.net

  About us

  Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.

  Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centered care.

  Birmingham Children's Hospital is a UK leading specialist peadiatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

  Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

  Date posted

  26 March 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £22,383 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  284-23-5536011-MHSCC-5

  Job locations

  Finch Road Hub

  Finch Road

  Birmingham

  B19 1HS

  
  

  Job description

  Job responsibilities

  Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women's and Children's NHS Foundation Trust.

  When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

  Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

  Job description

  Job responsibilities

  Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women's and Children's NHS Foundation Trust.

  When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

  Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE or equivalent: includes English Language at Grade C or above
  • Current or recent administrative experience
  • Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access

  Skills and Abilities

  Essential

  • Professional telephone manner
  • Commitment to personal development
  • Planning and good organisational skills
  • Manage own workload, re-prioritise as necessary to adapt to changing demands
  • Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure
  • Positive and professional attitude to work
  • Ability to meet agreed deadlines; attention to detail and accuracy is maintained
  • Able to provide and receive routine information requiring tact or persuasive skills; or may be barriers to understanding
  • Demonstrate effective communication and interpersonal skills; including telephone and face to face contact
  • Professional attitude towards patients and their families. Friendly and approachable
  • Ability to challenge poor behaviour
  • Role Modelling good behaviour
  • A positive attitude and able to act on feedback
  • Effective written, verbal and face to face communication skill (including telephone skills)
  • Aware of need to maintain high level of confidentiality and conform to all requirements in relation to information governance

  Other Qualities

  Essential

  • Highly motivated and enthusiastic
  • Reliable and conscientious
  • Approachable and friendly manner
  • Willing to travel to other team locations
  • Ability to work as member of a team
  • Ability to respect confidentially good listening skills
  • Punctual and flexible across hours of work when required
  • Demonstrates enthusiasm and interest in the position

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE or equivalent: includes English Language at Grade C or above
  • Current or recent administrative experience
  • Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access

  Skills and Abilities

  Essential

  • Professional telephone manner
  • Commitment to personal development
  • Planning and good organisational skills
  • Manage own workload, re-prioritise as necessary to adapt to changing demands
  • Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure
  • Positive and professional attitude to work
  • Ability to meet agreed deadlines; attention to detail and accuracy is maintained
  • Able to provide and receive routine information requiring tact or persuasive skills; or may be barriers to understanding
  • Demonstrate effective communication and interpersonal skills; including telephone and face to face contact
  • Professional attitude towards patients and their families. Friendly and approachable
  • Ability to challenge poor behaviour
  • Role Modelling good behaviour
  • A positive attitude and able to act on feedback
  • Effective written, verbal and face to face communication skill (including telephone skills)
  • Aware of need to maintain high level of confidentiality and conform to all requirements in relation to information governance

  Other Qualities

  Essential

  • Highly motivated and enthusiastic
  • Reliable and conscientious
  • Approachable and friendly manner
  • Willing to travel to other team locations
  • Ability to work as member of a team
  • Ability to respect confidentially good listening skills
  • Punctual and flexible across hours of work when required
  • Demonstrates enthusiasm and interest in the position

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Birmingham Women's and Children's NHS Foundation Trust

  Address

  Finch Road Hub

  Finch Road

  Birmingham

  B19 1HS

  
  

  Employer's website

  https://bwc.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Birmingham Women's and Children's NHS Foundation Trust

  Address

  Finch Road Hub

  Finch Road

  Birmingham

  B19 1HS

  
  

  Employer's website

  https://bwc.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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