• Job Description

  Req#: C9798-1432?language=en&page=336&sort=publicationDateDesc

  Job summary

  Are you an excellent communicator with a passion for healthcare? We seek an enthusiastic Administrator to be part of our Neighbourhood Mental Health team in Redditch

  This role is 37.5 hours a week, Mon-Fri 9-5. Processes are in place to support flexible working requests.

  In this important role you'll use your knowledge, experience & expertise to provide essential support to our hard-working Clinical Team as well as the other members of the vital administration team

  You will be a strong communicator supporting a wide range of people including patients & healthcare professionals. You will be responsive & adapt to the needs of the service, and be sure that your hard work will make a difference to our patients & service users every day

  Why apply? - Comprehensive induction and local orientation plus a wide range of opportunities for you to develop your skills & experience with support from the wider team

  Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

  Main duties of the job

  A typical day as an Administrator may involve:

  • Maintaining patient records effectively and accurately
  • Minuting Professional Meetings
  • General office duties such as typing, scanning, photocopying, printing
  • Scheduling appointments/meetings
  • Handling correspondence ingoing/outgoing mail
  • Handling queries over the phone and face to face from staff, patients, and external agencies
  • Looking after a shared email inbox
  • Assisting the team with various administrative tasks

  About us

  At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

  Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

  We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

  What we offer;

  • 27 days leave plus bank holidays, increasing up to 33 days with long service
  • Generous NHS pension and enhanced pay when you work unsocial hours
  • Flexible and agile working opportunities
  • Great maternity, paternity, and adoption support
  • Wide range of supportive staff networks
  • Health and wellbeing opportunities

  If you would like to know more, please visit our website.

  We encourage you to read the attached applicant guidance notes.

  Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

  Details

  Date posted

  20 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  C9798-1432

  Job locations

  Hill Crest

  Alexandra Hospital, Quinneys Lane

  Redditch

  B98 7WG

  
  

  Job description

  Job responsibilities

  The job description and person specification gives you all the information you need about this role.

  Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

  Job description

  Job responsibilities

  The job description and person specification gives you all the information you need about this role.

  Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

  Person Specification

  Knowledge

  Essential

  • Knowledge of a range of Administrative/Secretarial procedures
  • Detailed knowledge of Microsoft packages
  • Understanding of the Data Protection Act and NHS Code of Confidentiality

  Experience

  Essential

  • Recent, relevant administrative/Secretarial experience.

  Desirable

  • Previous NHS experience
  • Minute Taking experience

  Skills & Abilities

  Essential

  • Ability to challenge poor behaviour and be a positive role model
  • Manage own workload and work independently as well as part of a team
  • Positive attitude with the ability to act on feedback positively
  • Ability to praise and be supportive to others
  • Ability to communicate effectively in English in both written and verbal formats
  • Numerate
  • Advanced Keyboard skills touch typing
  • Confident telephone manner
  • Accuracy and attention to detail
  • Good organisation skills
  • Able to demonstrate the ability to use initiative effectively.

  Desirable

  • Audio Typing skills
  • Minute taking skills

  Additional Criteria

  Essential

  • Willingness to commit to continuing professional development
  • Display a professional manner at all times as a representative of the Trust
  • Tact and discretion for dealing with confidential information
  • Ability to meet any travel requirements of the role
  • You understand that we will not provide sponsorship to work for this role.

  Qualifications

  Essential

  • Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

  Person Specification

  Knowledge

  Essential

  • Knowledge of a range of Administrative/Secretarial procedures
  • Detailed knowledge of Microsoft packages
  • Understanding of the Data Protection Act and NHS Code of Confidentiality

  Experience

  Essential

  • Recent, relevant administrative/Secretarial experience.

  Desirable

  • Previous NHS experience
  • Minute Taking experience

  Skills & Abilities

  Essential

  • Ability to challenge poor behaviour and be a positive role model
  • Manage own workload and work independently as well as part of a team
  • Positive attitude with the ability to act on feedback positively
  • Ability to praise and be supportive to others
  • Ability to communicate effectively in English in both written and verbal formats
  • Numerate
  • Advanced Keyboard skills touch typing
  • Confident telephone manner
  • Accuracy and attention to detail
  • Good organisation skills
  • Able to demonstrate the ability to use initiative effectively.

  Desirable

  • Audio Typing skills
  • Minute taking skills

  Additional Criteria

  Essential

  • Willingness to commit to continuing professional development
  • Display a professional manner at all times as a representative of the Trust
  • Tact and discretion for dealing with confidential information
  • Ability to meet any travel requirements of the role
  • You understand that we will not provide sponsorship to work for this role.

  Qualifications

  Essential

  • Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Herefordshire and Worcestershire Health and Care NHS Trust

  Address

  Hill Crest

  Alexandra Hospital, Quinneys Lane

  Redditch

  B98 7WG

  
  

  Employer's website

  https://www.hacw.nhs.uk/careers (Opens in a new tab)

  Employer details

  Employer name

  Herefordshire and Worcestershire Health and Care NHS Trust

  Address

  Hill Crest

  Alexandra Hospital, Quinneys Lane

  Redditch

  B98 7WG

  
  

  Employer's website

  https://www.hacw.nhs.uk/careers (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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