• Job Description

  Req#: 90369986

  Team Leader
  Birmingham
  
  As a Barclays Team Leader, you will be managing the day-to-day operational running of the team for all processes, engaging at an appropriate level, and using relevant methods of communication, ensuring efficient and effective workflows and processes are in place, and work with the team to identify and deliver process improvements.
  
  Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
  
  At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
  
  
  What will you be doing?
  • Taking full accountability for ensuring team workload and output are maintained within service levels and agreed project milestones.
  • Completing and cascading daily workflow and arranging relevant support across work areas when required
  • Working closely with the various teams within Client Service, providing support by co-ordinating training, coaching, and providing regular feedback
  • Developing and fostering excellent team working amongst own team and wider Client Service teams to improve individual and team performance
  • Driving accountability of performance through professional development of line manager capability and knowledge regarding coaching team members
  • Monitoring resourcing to ensure performance is maintained and client obligations met

  What we’re looking for:
  • Team Leader experience or proven track record of exposure to leadership (such as deputising for a leader)
  • Solid customer service, communication skills, and stakeholder management at all levels of the business
  • Ability to handle difficult or complex conversations
  • Computer literacy

  Skills that will help you in the role:
  • Comprehensive understanding & knowledge of corporate banking services
  • Experience of workflow management tools and other electronic systems relevant to servicing clients in a digital environment
  • Proactive focus towards request resolution efficiency, quickly and accurately using data insights and analysis
  • A comprehensive understanding of the Data Protection Act, and a good understanding of Operational Rigour

  
  Where will you be working?
  Barclays Snowhill is at the heart of the professional district and commands a workforce of around 1000. With great transport links to Birmingham Grand Central and Snowhill train stations as well as the local metro. Our office has a dedicated staff coffee shop and deli and break out areas for staff. There is also a presentation theatre for client and staff events. Our office boasts a great working environment as well as opportunities to network across the city.

  #LI-Hybrid

• About the company

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