• Job Description

  Req#: C9197-24-1092?language=en&page=206&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen to join Cancer Services at Lewisham and Greenwich NHS Trust as a Band 5 Team Leader for the Cancer Single Point of Contact and Support Worker Service. The role will require cross site working at both University Hospital Lewisham and Queen Elizabeth Hospital. There is a regular shuttle bus between both sites taking between 20-30 minutes.

  Main duties of the job

  The key focus for the Cancer support worker team leader will be to:

  • To ensure the delivery of the Cancer Single Point of Contact and Support Worker Service in line with the Service Operational Policy so that patient/user calls are triaged and dealt with in a timely and appropriate manner by identifying the need, providing information and or onward referral to the relevant staff and or
  • To be accountable to the General Manager for Cancer and Oncology Services
  • To be responsible for the direct line management of a team of Support Workers
  • To provide expert advice on aspects of the patient's care within defined boundaries and limits
  • To ensure the successful implementation and roll out of the Cancer Single Point of Contact and Support Worker Service through liaison relevant departments and individuals including but not exclusive of CNS, Radiology departments, Outpatient departments and admin staff, members of cancer

  About us

  Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

  Date posted

  12 September 2024

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £35,964 to £43,780 a year per annum plus HCAS

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  197-UT5782

  Job locations

  University Hospital Lewisham

  Lewisham High Street

  Lewisham, London

  SE13 6LH

  
  

  Job description

  Job responsibilities

  Key Result Areas & Performance: Liaise with the Associate General Manager: Cancer & Oncology Services and Macmillan Lead Cancer Nurse to ensure that Cancer Single Point of Contact and Support Worker Service functions effectively providing timely and appropriate advice to callers to the service. Actively monitor caller demand to ensure the service runs seamlessly. Actively monitor waiting times targets and escalate risks relating to patient pathways and waiting times to Associate General Manager. Ensure management of patient activity and special requests within the service (e.g. interpreter requirements) are followed up in a timely fashion. Responsible for the day-to-day management of the Support Workers including work allocation, performance/attendance issues, and oversee their responses to caller enquires providing expert advice and support to support workers when required. Support the provision of general and basic advice to patient/carer/caller queries by implementation of Risk Assessment framework (PRAG Purple/Red/Amber/Green: Clinical / Symptomatic calls framework). Arrange regular meetings to discuss service outcomes and address pathway/patient dilemmas. Assist in audit and data collection relating to the service for inclusion in annual service reports. Oversee and supervise support worker team roster to ensure full-service delivery and coverage. To support in capacity and demand planning to ensure that there is sufficient availability to manage service development and expansion. To support in the provision of complex statistical data, facts and information. To use analytical skills to identify significant variances from performance targets. To support the service in ensuring it is provided in accordance with the Clinical Governance requirements of the Trust

  Job description

  Job responsibilities

  Key Result Areas & Performance: Liaise with the Associate General Manager: Cancer & Oncology Services and Macmillan Lead Cancer Nurse to ensure that Cancer Single Point of Contact and Support Worker Service functions effectively providing timely and appropriate advice to callers to the service. Actively monitor caller demand to ensure the service runs seamlessly. Actively monitor waiting times targets and escalate risks relating to patient pathways and waiting times to Associate General Manager. Ensure management of patient activity and special requests within the service (e.g. interpreter requirements) are followed up in a timely fashion. Responsible for the day-to-day management of the Support Workers including work allocation, performance/attendance issues, and oversee their responses to caller enquires providing expert advice and support to support workers when required. Support the provision of general and basic advice to patient/carer/caller queries by implementation of Risk Assessment framework (PRAG Purple/Red/Amber/Green: Clinical / Symptomatic calls framework). Arrange regular meetings to discuss service outcomes and address pathway/patient dilemmas. Assist in audit and data collection relating to the service for inclusion in annual service reports. Oversee and supervise support worker team roster to ensure full-service delivery and coverage. To support in capacity and demand planning to ensure that there is sufficient availability to manage service development and expansion. To support in the provision of complex statistical data, facts and information. To use analytical skills to identify significant variances from performance targets. To support the service in ensuring it is provided in accordance with the Clinical Governance requirements of the Trust

  Person Specification

  Qualifications & Training

  Essential

  • Educated to degree level or equivalent experience
  • IT qualification - Advanced ECDL or equivalent
  • Minimum typing speed of 45 WPM
  • Sage and Thyme Foundation Communications skills course (or equivalent)

  Desirable

  • Computer/Word processing qualification equivalent to RSA 2/3
  • Customer Care course (or equivalent experience)

  Experience

  Essential

  • Experience of working in the field of cancer and speaking with patients affected with cancer
  • Relevant administrative experience
  • Ability to work on own initiative and prioritise workload efficiently
  • Experience of all aspects of managing staff
  • Ability to make practical decisions
  • Ability to identify solutions for identified problems
  • Ability to work efficiently under pressure within a fast, paced environment
  • Experience of dealing with personnel at all levels both internally and externally, written and verbal
  • Experience of establishing new and effective systems that enable quality control
  • Experience of running efficient office systems both electronic and in hard copy
  • Proven excellent organisational skills
  • Evidence of ability to multi task and manage time and conflicting priorities effectively

  Desirable

  • Counselling course (or equivalent experience)
  • Administrative experience in the NHS
  • Experience of servicing meetings and taking minutes

  Knowledge & Skills

  Essential

  • Knowledge of relevant Cancer treatments, interventions and terminology
  • High standard of literacy and numeracy
  • Extensive proven knowledge of Microsoft applications - Outlook, word, excel
  • Excellent and accurate data entry skills
  • Proven ability to manipulate data and translate into reports of varying applications
  • Excellent command of English language

  Desirable

  • Understanding of Macmillan Cancer Support and its role in the UK
  • Awareness of the Living with and Beyond Cancer Agenda
  • Awareness of Achieving World Class Cancer Outcomes: A Strategy for England 2015-20 and other national cancer policies

  Person Specification

  Qualifications & Training

  Essential

  • Educated to degree level or equivalent experience
  • IT qualification - Advanced ECDL or equivalent
  • Minimum typing speed of 45 WPM
  • Sage and Thyme Foundation Communications skills course (or equivalent)

  Desirable

  • Computer/Word processing qualification equivalent to RSA 2/3
  • Customer Care course (or equivalent experience)

  Experience

  Essential

  • Experience of working in the field of cancer and speaking with patients affected with cancer
  • Relevant administrative experience
  • Ability to work on own initiative and prioritise workload efficiently
  • Experience of all aspects of managing staff
  • Ability to make practical decisions
  • Ability to identify solutions for identified problems
  • Ability to work efficiently under pressure within a fast, paced environment
  • Experience of dealing with personnel at all levels both internally and externally, written and verbal
  • Experience of establishing new and effective systems that enable quality control
  • Experience of running efficient office systems both electronic and in hard copy
  • Proven excellent organisational skills
  • Evidence of ability to multi task and manage time and conflicting priorities effectively

  Desirable

  • Counselling course (or equivalent experience)
  • Administrative experience in the NHS
  • Experience of servicing meetings and taking minutes

  Knowledge & Skills

  Essential

  • Knowledge of relevant Cancer treatments, interventions and terminology
  • High standard of literacy and numeracy
  • Extensive proven knowledge of Microsoft applications - Outlook, word, excel
  • Excellent and accurate data entry skills
  • Proven ability to manipulate data and translate into reports of varying applications
  • Excellent command of English language

  Desirable

  • Understanding of Macmillan Cancer Support and its role in the UK
  • Awareness of the Living with and Beyond Cancer Agenda
  • Awareness of Achieving World Class Cancer Outcomes: A Strategy for England 2015-20 and other national cancer policies

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Lewisham and Greenwich NHS Trust

  Address

  University Hospital Lewisham

  Lewisham High Street

  Lewisham, London

  SE13 6LH

  
  

  Employer's website

  https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Lewisham and Greenwich NHS Trust

  Address

  University Hospital Lewisham

  Lewisham High Street

  Lewisham, London

  SE13 6LH

  
  

  Employer's website

  https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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