Capitec Bank

Team Leader: Capitec Direct

PayCompetitive
LocationJohannesburg/Gauteng
Employment typeFull-Time

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  • Job Description

      Req#: 45259

      Apply by:

      We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

      1. To see what life at Capitec is all about and complete a short assessment, please click here!

      2. Once you have completed the above finalize your application by clicking apply below.

      Purpose Statement

      • To effectively lead a team in the Capitec Direct Department to ensure effective selling of the various Capitec product and services in agreed set targets (via virtual channels). To ensure a client focused, high performance/high commitment environment is developed and sustained within the department.

      Experience

      Minimum:

      • More than 2 years working experience in Capitec.
      • Leading people to achieve goals and targets such as in services, sales, and customer facing organisations.

      Ideal:

      • Previous management or supervisory experience of leading a sales team.
      • Experience in sales/credit/fraud environments would be an added advantage or
      • Contact centre experience.
      • Capitec Bank products and procedures

      Qualifications (Minimum)

      • Grade 12 National Certificate / Vocational in Grade 12 National Certificate

      Qualifications (Ideal or Preferred)

      • Diploma in Business Management or Commerce

    Knowledge

    Minimum:

    • Understanding of banking or financial principles and environment
    • Leadership and people management principles
    • Business performance drivers at this level
    • Retail/consumer service environment
    • Banking products and services
    • Business Processes (Marketing/ Financial Management/ Human Resource Management)
    • Basic telesales techniques and methods
    • Sales principles and techniques
    • Basic calculations

    Ideal:

    Capitec Bank policies, including:

    • Disciplinary code and procedures
    • KPA procedures and policies
    • Adherence policies
    • Online and cell phone banking process and technical frameworks (role specific)
    • Capitec banking system
    • Client relationship principles and environment
    • Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic)


    Skills

    • Communications Skills
    • Problem solving skills
    • Leadership Skills
    • Computer Literacy (MS Word, MS Excel, MS Outlook)
    • Attention to Detail

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

  • About the company

    • Notice

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