About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

Institutional - KYC On-boarding is a global team supporting Australia, Singapore, Hong Kong, London, New York majorly. The GCC team functions in close partnership with In-Country, Relationship, Credit, Legal, Compliance to ensure efficient and timely on-boarding/reviews across the Institutional business. The KYC On-boarding & Refresh team is a stream within the Institutional division that plays a critical role in creating new customer profiles / reviewing client existing profiles & remediating clients records to ensure clients data is:

• AML / KYC relevant & is consistent with Group Standards
• Compliant with international regulation and internal policies
• Correct and relevant and linked across relevant systems

As Team Leader Case Mgmt KYC, you will manage the daily activities of Staff responsible for ongoing compliance reviews that meets & exceeds regulatory expectations in AML KYC and other areas relevant to today’s heightened regulatory climate. You would provide support to the process leads & analysts, ensuring production objectives and performance standards are met in compliance with Ongoing Customer Due Diligence.

What will your day look like

You will also play a key role in the overall strategic direction of the Bank and work on high priority initiatives in a rapidly growing business by collaborating with Compliance, Quality Assurance, Sales, and Solution Teams.

• Provide support to the Ongoing Customer Due Diligence team. Support Maker & Checker tasks as per BAU.
• Ongoing Review of Client KYC Records across multi-jurisdiction / policies adhering to global & local addendums.
• Liaising with clients to obtain required documents and verifying client data. Reviewing client files in order to identify and remove dormant accounts.
• Ensuring data integrity of the Customer profiles on the Onboarding platform. Ensuring all systems are accurately set up / linked to enable clients to the banking activity.
• Reviewing existing Procedure Docs, Preparing process flows & docs. Ensure all KOP's/policy changes are documented and fully compliant.
• Perform Data Quality Checks / Spot Checks. Adhere to Risk & Assurance framework.
• Proactively engage teams across the business to ensure client data is consistent and relevant.
• Provide Leadership and day to day management over the KYC team. Providing regular feedback and coaching, developing talent and ensuring the functional and personal development of direct reports.
• Ensure all Governance, Risk Management, Controls and Compliance requirements are adhered to.
• Accountable for driving innovation through strategic / tactical solutions.
• Shift Flexibility to manage global stakeholders is a requisite. Willingness to work in Night Shift is a must.

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Minimum 8 - 12 years of experience within the financial services industry, regulatory compliance, AML KYC including quality assurance experience preferred.
• 2 plus years of supervisor management experience in a production environment with experience supervising multiple streams, teams or departments preferred.
• Required strong knowledge of end to end client CDD or OCDD processes including Quality Assurance across all Risk Levels (Extreme, High, Medium & Low). CDD / OCDD experience across multi-jurisdiction / policies & different client types (i.e. Trusts, Charities, Foundations, Commercial, Corporate, Private, Banks, Financial Institutions, Govt., Listed, Regulated) is a must
• Good understanding of regulatory requirements. Regulations like Dodd Frank, FATCA, CRS, EMIR, MiFID, Volker, KYC systems and workflow tools.
• Preferred experience developing and supervising large scale operational teams supporting multi-jurisdictional KYC policies across risk levels & client types (i.e. Trusts, Charities, Foundations, Commercial, Corporate, Private, Banks, Financial Institutions, Govt., Listed, Regulated).
• Willingness to work in Night Shift is a must.
• ACAMS/ ICA / FINRA Certification is a strong plus

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Job Posting End Date

16/02/2024 , 11.59pm, (Melbourne Australia)