• Job Description

  Req#: DPDHGLOBALAV272167ENGLOBALEXTERNAL

  About DHL Group and Finance & HR Services
  DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

  Finance & HR Services (FHS) at DHL Group – that’s us! We deliver shared services in Finance and HR for our divisions within the group.

  Our Finance Operations team supports our group in all financial activities, e.g. regarding accounts payable and receivable, general ledger and corporate treasury. These include asset accounting, intercompany alignment, active collecting, customs invoicing, profit and loss accounting and payment factory for DHL Group.

  Our HR Services run e.g. the payroll for more than 350.000 employees within DHL Group working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing and other services.

  Ready to immerse yourself in the exciting world of FHS? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of FHS colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our APAC region.

  We are looking for an immediate, full-time, permanent position in APAC at Petaling Jaya, Malaysia.

  Job Purpose:

  Develop and administer HR Administration/Shared Services processes to deliver best in class HR services, products and systems in line with business needs, HR Shared Services plans, service quality standards and budgets.

  Your tasks:

  • Define and execute plans including metrics for own area in line with overall HR Administration/Shared Services strategy.
  • Ensure inquiries are distributed and resolved efficiently through appropriate systems and escalation process.
  • Conduct regular audits to ensure responses are accurate, professional and aligned with organizational guidelines.
  • Identify areas of improvement in processes and workflows to enhance service quality.
  • Address complex or sensitive issues escalated by team members and ensure proper resolution.
  • Generate ideas and review existing HR services, products, processes, and tools to meet current/future needs, improve service delivery quality and streamline processes and services.
  • Maintain reports on service levels, trends and team performance.
  • Ensure employee data and issues are handled in compliance with Company policies and data protection regulations.

  Management Responsibility

  • Supervise and coach a team of HR representatives handling employee inquiries.
  • Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
  • Setting goals and objectives for team members for achievement of operational results.

  Your profile:

  Education Level

  • Bachelor’s Degree
  • HR Certification

  Experience Level

  • More than 5 years’ experience.
  • Exposure with relevant key aspects of HR processes including Talent, C&B, ER / IR, etc.
  • Team Leadership – Small/medium size teams.
  • Experience in HR Shared Services tools.
  • Business understanding.
  • Worked in a Global or Regional HR Shared Services function, handling inquiries across multiple countries.
  • Proven experience in building and maintaining relationships.

  We offer:

  • Great opportunity to work for the biggest logistics company in the world
  • International and virtual environment
  • Flexibility and great opportunity to learn
  • Tempting Compensation and benefits

  DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

  If this is something you would like to do, don’t hesitate and start your application.

• About the company

  We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

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