• Job Description

  Req#: R63187

  The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.

  By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

  Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

  Certified as a Great Place to Work®

  Fortune Best Workplaces in Financial Services & Insurance

  Team Leader - Home Claims

  In this role you will be responsible for the day to day oversight and management of the operations of a team of Claims professionals.

  You will strive to ensure colleagues are supported and enabled to perform their roles to the performance standards agreed. To do this, you will be responsible for providing coaching and development to their colleagues as well as ensuring colleagues focus on customer outcomes.

  What are my accountabilities?

  • Providing leadership, direction and communication to team members

  • Empowering and developing self-sufficiency and accountability within the team

  • Regular monitoring and reporting on daily workflow, SLAs and KPIs including the completion of required claim activity, stakeholder engagement, timely claim closure rates

  • Recruitment and training of new staff and identifying/implementing individual professional development opportunities

  • Decision making, problem solving and conflict resolution with parties and acting as a point of escalation for any disputes/complaints in-line with Sedgwick’s complaints handling framework

  About you :

  • Previous experience in managing a vast range of complex property claims

  • Previous experience managing people in a leadership role

  • Exposure to dealing with vulnerable customers

  • Knowledge and understanding of the principle and procedures for

  • processing insurance claims

  • A comprehensive understanding of the General Insurance Code of Practice

  • Proven ability to manage client and internal stakeholder relationships

  Caring Culture

  It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

  Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

  If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.
  

  Why Sedgwick?

  Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

  Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

  Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.

  
  Some of the Benefits of working with us are:

  • Hybrid working arrangement. #LI-Hybrid

  • Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education

  • +0.5% on top of Superannuation Guarantee

  • Domestic and International Career Pathways

  • Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace

  Sedgwick is an Equal Opportunity Employer.

  If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

• About the company

  Sedgwick Claims Management Services, Inc., is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick, caring countsSM; the company takes care of people and organizations by delivering cost-effective claims, productivit...

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