Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

• Model the Southwest Way
  • Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
  • Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
  • Invest in Leadership and self-growth through participating in continuous learning and development
• Responsibilities
  • Communicate with key Stakeholders to determine project requirements, expectations, and objectives
  • Assist with and/or leads special projects
  • Identify project needs such as resources, staff, or finances by reviewing project objectives and schedules
  • Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status
  • Partner with Leadership to create and support an inclusive culture through development opportunities focused on Southwest University core values and organizational capabilities
  • Partner to create new content, edits and revisions
  • Accurately represent content to all Customers (Instructors, Business, Sr. Leadership, Safety Risk Management, etc.)
  • Partner and lead the training managers across all areas of Southwest University to guide and direct the implementation and execution of training strategy for the organization
  • Determine prioritization and allocate development resources appropriately
  • Remove or mitigate issues that could delay curriculum or content development
  • Support Employee engagement, productivity and professional development of staff
  • May perform other job duties as directed by Employee's Leaders
• Knowledge, Skills and Abilities
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
  • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Preferred: Knowledge of development programs such as Creative Cloud or Articulate 360

• Education
  • Required: High School Diploma or GED
• Experience
  • Fully functioning, broad knowledge of training and development
• Licensing/Certification
  • N/A
• Physical Abilities
  • Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $97,750 per year to $108,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per
paycheck *
• Potential for annual Profit Sharing contribution toward retirement - when
Southwest profits, you profit**
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***Profit Sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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