Capitec Bank
Team Leader: Merchant Support (Call Centre Experience)
PayCompetitive
LocationBellville/Western Cape
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 37242
- To lead and oversee the commercial client care team to ensure the provision of high-quality service to all Capitec Bank business clients and merchants as well as support all Merchant Services sales staff.
- We are currently seeking an individual with experience in call center operations, encompassing both inbound and outbound calls.
- The ideal candidate will be responsible for overseeing staff within a business call center environment, handling their management and addressing their needs.
- Proficiency in multiple languages, particularly Xhosa, Zulu, or Chinese, is preferred.
- 2 years in call centre management role
- Previous supervisory experience
- 2+ years in a call centre management role
- A relevant tertiary qualification in Management or Communication
- Bachelor's Degree in Management or Communication
Apply by:
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
Experience
Minimum:
Ideal:
Qualifications (Minimum)
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
- Call centre management procedures and quality assurance
- Principles of customer service
- Card Machine / Transactional environment
- Vendor management
Ideal:
- Banking systems Postilion, Postilion office (including MAS),
- Merchant TermApp Framework configuration process.
- Capitec Bank products, systems and processes
- Systems:
- Postilion (Including TermApp Framework)
- Postilion Office (including MAS)
- S-track
- Processes:
- Merchant Administration General Rules
- Lost & Stolen Card Machines
- Merchant Pricing Policy (including annexures)
- Monitoring of POS Terminal Banking report
- Merchant Administration Stock Management
- Merchant TermApp Framework configuration
- TermApp Recon Report
- Systems:
Skills
- Change Management Skills
- Communications Skills
- Decision making skills
- Leadership Skills
- Planning, organising and coordination skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.