• Job Description

  Req#: R1162781

  Job Description:

  Team Manager – Mental Health Services (ideally with experience of working within Mental Health)

  Nationwide

  Permanent (Remote)

  Full-time – 5 days per week (37.5 hours)

  Salary - £34,000 upwards (based on experience)

  What you’ll be doing

  Our Mental Health teams are growing and going from strength to strength. As a result, we are looking to recruit an additional Team Manager to support the Area Manager for Mental Health Services in the leadership and development of these teams. You will specifically lead and support a clinical team of CBT Therapists and Clinical Psychologists who deliver 1-2-1 mental health support, remotely or in face to face sessions, to referrals from our UK insurance and EAP teams. You will develop and motivate these front-line employees to deliver excellent service for our customers supported by clinical review and coaching. Operationally you will also support a culture of continuous improvement by reviewing demand for the service, understanding customer’s needs and delivering process improvements.

  Responsibilities

  • To manage a team of Clinical Psychologists, Cognitive Behavioural Therapists and Counsellors, in this dynamic service.

  • To support the development and growth of the Talking Therapy Team by supporting clinicians and managing the day to day operation.
  • To support the service in achieving its utilisation and financial targets.
  • To support continuous improvement within the relevant operational areas ensuring delivery of actions by individuals and the team.
  • To identify new ways of working and driving team engagement
  • To work effectively with Clinical Leads, Operational Leads and other service lines to ensure collaboration.
  • To identify training needs of employees and deliver detailed development plans through solution driven discussions.

  Key Skills / Qualifications needed for this role:

  • Previous experience of managing front-line mental health employees from within a customer focused/ contact centre type environment – people management experience is essential.
  • Good knowledge of mental health service provision and operational delivery - preferably from within the private sector with a strong customer focus
  • Experience of principles of continuous improvement.
  • Change Management experience/ Managing complex dynamic mental health operations.
  • Strong planning and time management skills.
  • Good communication skills to present performance data and metrics, and the use of analytics for service and process improvement.

  Why Bupa?

  We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

  We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

  As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

  Benefits:

  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

  Joining Bupa in this role you will receive the following benefits and more:

  • 25 days holiday (pro-rata), increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life assurance
  • Support with travel costs via a season ticket loan or cycle2work
  • Performance-based bonus
  • Full induction and training provided.
  • Support with your CPD
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts
  • Opportunities for career development around Bupa
  • Option to join dental insurance scheme at a discounted rate
  • Access to our Digital GP platform on your mobile
  • Emotional wellbeing support
  • Access to family mental health line
  • Financial wellbeing channels
  • Support for carers.

  Time Type:

  Full time

  Job Area:

  Clinical Services

  Locations:

  Bupa Place, London

• About the company

  Bupa's origins and global headquarters are in the United Kingdom.

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