Overview

The Employee Experience Program Manager is responsible for managing and enhancing various employee experience programs to ensure a positive, engaging, and productive work environment. This role involves overseeing the implementation of programs and initiatives that improve employee satisfaction, well-being, and retention. The Program Manager will work closely with HR teams and other departments to ensure alignment with organizational goals and to foster a supportive and inclusive company culture.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications

• Education: Bachelor’s degree in human resources, Business Administration, Organizational Development, or a related field. Master’s degree or relevant certifications (e.g., SHRM-CP, PHR) preferred.
• Experience: Minimum of 5 years of experience in HR or employee experience roles, with at least 2 years in a program management or similar position.
• Additional Skills (required):

  · Develop, implement, and manage employee experience programs and initiatives, including orientation, recognition, and work-life balance programs.

  · Ensure programs are aligned with organizational goals and meet the needs of employees.

  · Oversee initiatives designed to boost employee engagement and satisfaction.

  · Collect and analyze feedback through surveys, focus groups, and other methods to identify areas for improvement.

  · Manage the orientation process for new employees, ensuring a smooth and positive start to their employment experience.

  · Develop and update orientation materials and resources to enhance new hire integration.

  · Implement and manage employee recognition and reward programs that align with company values and objectives.

  · Manage projects related to employee experience programs, including planning, execution, and evaluation.

  · Ensure projects are completed on time, within scope, and within budget.

  · Track and evaluate the effectiveness of programs and make recommendations for enhancements.

  · Monitor and analyze program metrics and KPIs to assess the impact of employee experience initiatives.

  · Prepare and present regular reports on program effectiveness, trends, and recommendations to HR leadership.

  · Develop and execute communication strategies to promote employee experience programs and keep employees informed.

  · Collaborate with HR colleagues and other departments to ensure program integration and alignment with broader HR and organizational strategies.

  · Work with external vendors and partners as necessary to enhance program offerings.

  · Stay current with industry trends and best practices related to employee experience

• Additional Skills (preferred):
  • Proven experience in managing employee experience programs and initiatives.
  • Strong project management, organizational, and analytical skills.
  • Excellent communication, interpersonal, and presentation abilities.
  • Proficiency in HR information systems (HRIS) and employee engagement tools.
  • Strategic thinker with a focus on enhancing the employee experience.
  • High level of integrity, professionalism, and empathy.
  • Ability to build and maintain effective relationships with diverse stakeholders.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".