• Job Description

  Req#: 25-01295
  At CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
  
  Our client is currently seeking a qualified Tech Cafe Technician to join their team onsite in Palm Beach Gardens, FL.
  
  This role will provide operational support for our client's desktop and network environment including: Microsoft Windows-related activities, Microsoft Active Directory, LAN and WAN infrastructure activities, and handheld computing devices. This resource requires a high degree of customer focus and contact that ultimately generates high customer satisfaction. This position is responsible for identifying new issues and trends, determining the root cause of issues, and quickly resolving them.
  
  Duties and Responsibilities:
  • Provide mobile device support (iPhone and Android)
  • Troubleshoot tablets and phones
  • Work with end users to survey existing software and files for transfer to new machine
  • Troubleshoot applications using provided documentation
  • Interpret and execute tasks using technical instruction
  • Understanding of Bit locker
  • ServiceNow and ITIL knowledge - Preferred but not required
  
  Skills and Qualifications:
  • Minimum 3+ years of proficient walk-up experience with technical skills
  • Expertise in Microsoft Windows 10 and Office 365 troubleshooting and configuration
  • Experience supporting MS Office O365, One Drive, and Outlook
  • Ability to troubleshoot problems with Windows 10 and 11 (currently Windows 11 shop)
  • A+ Certification or willingness to obtain within 180 days
  • Understanding of TCP / IP
  • Knowledge of Active Directory users and computers
  • Experience supporting an enterprise environment
  • Experience configuring smartphones is a plus but not a requirement
  • Knowledge of MacBooks is a plus
  • Excellent troubleshooting skills
  • Good time management skills
  • Works with minimal supervision in a fast-paced environment
  • Outstanding customer service and focus skills
  • Experience working both independently, and in a team-oriented, collaborative environment is essential
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Proven analytical and problem-solving abilities
  
  
  Wage Range :
  
  The hourly rate for this position is between $23.75 - $29.90 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
  
  Benefits :
  
  The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
  
  The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
  
  W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
  
  CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

• About the company

  eXcell is an IT staffing company based in the Seattle, Wa area. We service clients and candidates across North America. We staff permanent, temporary, contract and special project openings across all IT needs.

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