Elsevier
Tech Customer Spt Analyst II
This job is now closed
Job Description
- Req#: R67756
Joining an entrepreneurial, but global team.
As part of a team dedicated to take responsibility, building knowledge every day and understanding client needs.
Providing complex support to a dem aning audience. We mainly support our customers in writing
Participate and drive ad-hoc projects within client services tooling, quality control and other areas relating to the actual support effort.
Passion and persistence for helping people and solving complex problems.
Experience as an IT Supporter or other IT profile is a dvantage . Another way into the job could be experience in information/content management and flows, e.g. as a librarian, technical writer, data processor or other. We are open to hiring with little or low rel evant experience, for example if you have recently finished your education.
You are curious and a fast learner. You have a strong drive in wanting to understand how things work.
Experience in - or passi on for - analyzing customer requests to determine the underlying needs, gather the right answers and provide them in a friendly and professional way.
Experience in developing partnerships with key stakeholders. You get things done in a multi-cultural environment. You’re a master simplifier in a complex environment.
Experience in problem solving (structured thinking, analytical, brainy).
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Generous holiday allowance with the option to buy additional days
Access to a competitive contributory pension scheme and life assurance
Tax-free childcare support
Parental leave options
Health screening and private medical benefits
Season ticket loan
Tech Customer Spt Analyst II
Do you enjoy being part of team that delivers quality customer service?
Do you enjoy ensuring the quality of service delivered?
About our Team
The Pure Support Team is part of a global Team based in Denmark, Nor th America , Japan and Singapore. The general responsibility of the Pure Support team is provide enter prise-level support to customer Pure adminstrators & system owners . Pure is the growing market leader for university research management systems. It is used by 400 research institutions in more than 40 countries. We are looking for a Pure Product Specialist for our Aalborg, Denmark location.
About the Role
We are looking for a person with passion to join our Global Pure Support Team . The location for this position is Aalborg, Denmark. Your role is centered around providing fast and accurate responses to clients to solve the challenges they may encounter. To support our clients, we also produce webinars and other types of internal and external documentation.
Responsibilities
Requirements
Work in a way that works for you
We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
Working for you
We want to protect your health, help you accumulate wealth and secure your future. We are therefore delighted to offer:
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Join Us
Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
Together, we create possibilities.
Join us-----------------------------------------------------------------------
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .
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