• Job Description

  Req#: R17070

  Position Title:

  Tech Lending Coordinator

  Job Group:

  Professional & Scientific

  Required Minimum Qualifications:

  High school diploma or equivalent and 2 years of related experience

  Preferred Qualifications:

  Demonstrated experience troubleshooting and maintaining Windows and macOS laptops, including hardware diagnostics and software installation.
  Proven experience delivering front-line customer service in a fast-paced or public-facing environment.
  Experience supervising or coordinating student or hourly employees, including scheduling and performance support.
  Familiarity with printer maintenance and management in a networked environment, including basic troubleshooting and print queue support.
  Experience developing documentation or training materials for end users or team members.
  
  

  Job Description:

  Summary
  The Tech Lending Coordinator oversees the daily operations of the University Library’s Tech Lending service, which lends technology to ISU students, including laptops, tablets, cables, and cameras. Tech Lending supports approximately 18,000 equipment bookings annually and manages a collection of 1,200 devices, including laptops, tablets, AV equipment, and peripherals. This role establishes and documents workflows, processes, goals, and policies; develops procedures to improve operational efficiency and user experience; and maintains
  current training materials for student staff. The coordinator supervises 15 student employees, managing scheduling, time approval, and performance reviews, and ensuring high-quality technical support and customer service. The Tech Lending desk operates 95 hours per week and requires consistent oversight and problem-solving.

  Technical responsibilities include diagnosing and resolving issues with Windows and macOS laptops, performing routine hardware maintenance and software installation, and ensuring all equipment is functional and updated. The coordinator also oversees the configuration, deployment, and troubleshooting of approximately 30 public and staff printers, using printer management tools such as PaperCut. Additional duties include managing technology inventory and check-in/check-out systems, processing fines and fees, generating usage and service reports, conducting inventory audits, and coordinating the evaluation and acquisition of new technology.

  The successful candidate will have a customer-service focus, be skilled in organization and time management, and possess the ability to interact effectively with library staff and the university community, work independently as well as collaboratively in a rapidly changing, team-based environment.

  Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
  
  Level Guidelines
  • Career-level position demonstrating proficiency and knowledge of related competencies
  • Works under direct to general supervision and may receive guidance on more complex assignments
  • Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
  • Applies thorough knowledge to respond to inquiries and requests
  • Able to resolve most problems and issues and respond to requests without escalation
  • Provides guidance to students
  • May provide supervision to one to two other staff or lead a small work team

  Appointment Type:

  Regular

  Number of Months Employed Per Year:

  12 Month Work Period

  Time Type:

  Full time

  Pay Grade:

  PS807

  Application Instructions:

  To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
  
  1) Resume/Curriculum Vitae
  2) Letter of Application/Cover Letter
  
  If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.
  
  Why Choose ISU?
  
  Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
  • Retirement benefits including defined benefit and defined contribution plans
  • Generous vacation, holiday and sick time and leave plans
  • Onsite childcare (Ames, Iowa)
  • Life insurance and long-term disability
  • Flexible Spending Accounts
  • Various voluntary benefits and discounts
  • Employee Assistance Program
  • Wellbeing program

  Original Posting Date:

  May 19, 2025

  Posting Close Date:

  May 28, 2025

  Job Requisition Number:

  R17070

• About the company

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