Job Description:

Job Title Tech Lounge Specialist

Corporate Title Associate

Location Jacksonville, FL

Overview

The Tech Lounge Specialist provides a wide range of services essential for the operation of a client centric onsite Information Technology (IT) services model called Tech Lounge. As the Tech Lounge Specialist, you will work with leading technologies such a lean laptop, modern desktop setups and the latest mobile devices in a fast-paced environment. You will be tasked to quickly diagnose technology issues at the Tech Lounge or remote for both hardware and software utilize the relevant tools available. Additionally, you will provide clients visiting the Tech Lounge clear guidance, advise and solutions with patience and empathy to enhance the overall customer experience.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge

• Educate and share with customers on new technology and processes to enhance technology adaption

• Build relationship across Technology, Data, & Innovation (TDI) technology disciplines to collaborate on resolving complex IT issues

• Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits

• Utilize Service Now to record and track all incident related to service calls and appointments

Skills You’ll Need

• Experience in customer service/support, client services, production support or technical support role

• Advanced working knowledge of Microsoft product such as O365, Teams, Windows OS 10

• Advanced working knowledge of Windows OS 10, Apple Mac, and Mobile device (Apple, Android)

• Strong technical skills related to desktop, mobile, End User compute environment

• Bachelor’s degree from an accredited college or University with a concentration in IT or Computer Science related discipline is recommended

Skills That Will Help You Excel

• Strong people skills and a knack for problem solving

• Excellent communication skills, both written and spoken

• Excellent time management skills and can make decisions quickly

• Able to work independently, but at the same time support the team overall

• Previous experience supporting Investment Banking/financial environment is an advantage

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s onsite working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $60,000 to $90,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

#LI-ONSITE

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.