• Job Description

  Req#: oez7vfw9?nl=1
  Essential Functions :

  • Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
  • Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
  • Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
  • Complies with customer service policies and procedures and call center operational standards.
  • Relies on extensive technical knowledge to make decisions and accomplish departmental goals.u00A0
  • Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
  • Ensures customer retention and satisfaction.u00A0
  • Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
  • Makes outbound calls on cases that need assistance.u00A0
  • Maintains a day to day professional relationship with dental technicians and managers.u00A0
  • Follows-up on specific requests made by doctors on particular cases.
  • Seeks advice and input from the manager when needed.u00A0
  • Performs other related duties and projects as business needs require at direction of management.u00A0

  Education and Experience:

  • High school diploma or equivalent.
  • Bacheloru2019s degree, preferred.
  • Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

  Special Requirements/Certification:

  • RDA, DA, or CDT certifications preferred.

  Pay Range: $23.00p/hr.

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• About the company

  Glidewell Dental's mission is to drive down restorative costs and expand patient access to affordable dentistry. Glidewell Dental offers dental products and services in partnership with dentists, dental laboratories and manufacturers to promote and restore clinical health. One of the largest dental labs in the world and a medical device manufacturer, the company operates from four locations worldwide.

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