Job Title: Technical Analyst Associate

Earth City, Missouri, United States standard location selection

Job ID: 00059693411

Build a Meaningful Career and Transform Healthcare with Cognizant TriZetto

At TriZetto Provider Solutions, we aim to simplify the business of healthcare. By combining intuitive products and customer-focused services with in-depth industry knowledge, we provide complete revenue cycle management services to empower our clients to succeed. Fueled by Cognizant, our collective expertise and global reach allows for endless possibilities to work with our clients to transform healthcare. We like to think that our products and services act as the heartbeat of our clients’ practices, and our company-wide promise to have a Heart for Service will serve as the underlying force that allows our clients’ businesses to thrive through dedicated customer service. We believe when you put your heart into what you do, anything is possible.

Job Title: Technical Analyst Associate

Role: Individual Contributor External Facing Role

Essential Functions:

· Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships.

· Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities.

• Troubleshooting, testing and resolving reported production support or data issues.
• Maintaining internal and external customer reported questions, problems, and resolution following issue management procedures.
• Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA (service level agreement).
• Proactive outreach including working reports to identify potential issues.

Qualifications:

Education: Business Management or Healthcare bachelor’s degree preferred or equivalent experience

Required Experience:

· Minimum of two years' related experience. Experience in customer service and/or help desk preferred. Healthcare industry experience is a plus.

· Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people

Desired Experience:

· Good understanding of clearinghouse operations and healthcare revenue cycle management.

Behavioral Competencies:

• Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.

Technical Competencies:

• Knowledge and understanding of HIPAA X12 and ANSI EDI transactions.

Employee Status: Full Time Employee

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

Apply Now!