This job is now closed
Job Description
- Req#: JR-10118421
- Service Fulfilment: Execute service and change requests promptly, adhering to KPIs.
- Change Management: Lead proactive change initiatives to minimize customer impact.
- Technical Expertise: Investigate and resolve complex network faults, ensuring Telstra’s enterprise customers maintain optimal network performance.
- Project Management: Oversee infrastructure projects and upgrades, ensuring timely delivery.
- Knowledge Sharing: Foster a collaborative environment, sharing insights and improving team processes.
- Experience: 7+ years in network support with a focus on L3 support and troubleshooting.
- Technical Proficiency: Expertise in Cisco switching and routing Protocols , ITIL incident and change management.
- Hands-on Skills: Configuration, IOS upgrades, and troubleshooting Cisco devices.
- Specializations: SD-WAN, routing, switching, and problem management.
- Flexibility: Ready for on-call support and Australian business hour shifts.
- Education: Bachelor’s degree in Engineering & Telecommunications or equivalent.
- Certifications: CCNP/CCIE, CCNA, and knowledge in wireless, F5, Juniper, Palo Alto, Fortinet, SD-WAN, and VOIP.
- Design Experience: Exposure to network design.
- Automation Skills: Knowledge of automation tools like Python and Ansible.
Employment Type
PermanentClosing Date
30 July 2024 11:59pmJob Title
Technical AnalystJob Summary
As a Technical Analyst, you will work with pioneering, cutting edge technologies and enjoy working in a fast-paced, agile and collaborative environment.
Your role will involve providing high-level technical service and assisting in the development of solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.
You will be given a high degree of autonomy and have the opportunity to work on initiatives to improve the performance and integration of systems, making a positive impact on customer experience.Job Description
About Telstra:
Telstra is Australia’s leading telecommunications and technology company, operating in over 20 countries. Our Innovation and Capability Centre (ICC) in Bangalore, India, spearheads breakthroughs in IoT, 5G, AI, and more.
Why Telstra?
Telstra boasts a century-long legacy of pioneering technology, evolving from the Postmaster General’s Office to a global powerhouse. We lead Australia in IoT and 5G, with ambitions far beyond.
Main Focus of the Role:
To deliver advanced technical services, solutions, and support for Telstra’s networks, infrastructure, products, and services. This role is integral to a blended customer care team, managing complex service requests and network changes.
Key Accountabilities:
Essential Skills:
Highly Desirable:
About the company
Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services.
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