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Job Description
- Req#: 18323
- Understanding of network-related disciplines with 1-2 years of relevant experience.
- Proven ability to troubleshoot complex network issues and ensure SLA adherence.
- Strong knowledge of protocols and products like GPON, MPLS, SDAN, and Wi-Fi 5/6.
- Proficiency in remote diagnostics and on-site support.
- Excellent written and spoken communication skills in English.
- Familiarity with software configuration, fault management, and functional testing.
- Ability to perform installations in a lab setting and assist with technical documentation.
- Knowledge of SQL, Linux, or programming languages (Java, Python), and familiarity with Nokia products (Lightspan, Altiplano, ISAM).
- Perform tasks with moderate guidance, ensuring adherence to guidelines and policies.
- Analyze information and propose solutions to resolve straightforward issues.
- Assist experts in debugging, system-level tracing, and protocol flow analysis.
- Support in identifying, reproducing, and characterizing defects.
- Communicate with customers for moderate to complex cases, providing support.
- Ensure escalated cases are handled within SLAs.
- Assist in software configuration, fault management, and functional testing.
- Aid senior experts in creating technical documents and guidelines.
The position requires a professional with a foundational understanding of networking protocols and products, who can independently handle troubleshooting and customer interactions with a focus on delivering service excellence. The role involves supporting experts with debugging, system analysis, and defect management, while also ensuring compliance with SLAs. Additionally, the individual will contribute to technical documentation, laboratory tasks, and product competency development.
Qualifications
You have:
It would be nice if you also had:
Responsibilities
About the company
Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.