Technical Claims Specialist

Location: Bexhill or Leicester

Role purpose:

As a Technical Claims Specialist, you would be responsible for of increasing the department's technical capacity. You are also the technical subject matter expert for business critical projects, training, and process design. It is critical that every encounter you and your team have with customers is of the highest standard. You'll establish a culture of service that motivates and enables your staff to consistently go above and beyond.

Day to Day:

Coaching & Development

• Engage and contribute to new developments for the team and support embedding these changes

• Work collaboratively with the team Team Leader to identify opportunities to build technical capability across the team then support delivery of any solutions

• Identify technical needs/themes for an individual colleague with creation/delivery of technical development

• Support the CCL to develop the technical strategy for their function

• Use data gathered through audits / team leader coaching and control reports to identify systemic / thematic development requirements creating/implementing solutions as well as solid understanding of market developments and your technical knowledge is up to date for anything that may impact how we handle claims

Technical Capability

• Technically sound in understanding policy wording and exclusions, able to identify key fraud indicators and skilled to follow through on any exclusions resulting in repudiation

• Technically sound in understanding damage severity, able to identify key indicators such as vehicle age to ensure the claim is correctly on the total loss journey

• Technical referral point for all colleagues in the department, ensuring you are approachable and giving correct advice

• Manage a timely and cost-effective settlement of a high value and complex personal case load and support the CCL to develop the technical strategy for their function

• Feed in to recruitment efforts and support these where required to ensure we recruit for excellence

What we're looking for:

• Previous claims experience

• Decision maker, coaching and listening skills

• Excellent prioritisation and organisational skills

• Excellent verbal and written communication skills

• High attention to detail and positive attitude

Reward & Benefits:

• Salary – Competitive salary based on experience

• Flexible Working – Please speak to your recruiter to discuss days in the office and home.

• Mental Wellbeing Support Programme – Thrive mental health app, colleague assistance programme 24/7 support, digital GP

• Health & Wellbeing - Life Assurance / Wills Service / Income Protection (75% of base salary for 2 years and covered after 1 year of service

• Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

• Tech Scheme - save up to 13% on new tech & household goods and spread the cost via salary sacrifice interest-free!

• Plus all the rest; - 25 days holiday with option to buy & sell a max of 5 days, pension matched up to 10%, cycle-to-work scheme, summer and Christmas parties!

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Job posting end date: