• Job Description

  Req#: 87180
  If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

  We are seeking a motivated and enthusiastic Technical Clerk to join our team and support our National Sales Agents.

  Role Overview: As a Technical Clerk, you will play a crucial role in supporting customers who are seeking quotes for Personal and Auto insurance. Through both inbound and outbound communication channels, you’ll assist clients in finding the best insurance solutions to meet their needs.

  What You’ll Do:

  Engage Customers: Be the friendly voice on the other end of the line, actively listening to customer inquiries and providing them with the opportunity to speak with a Sales Representative.

  The ideal candidate will have the following:

  • Strong Customer Service Background: Previous experience in a call center or customer service role is highly valued.
  • Persuasive Communication: Your ability to be convincing and empathetic will make a difference in helping customers connect with our Sales Representatives
  • Problem-Solving Skills: Navigate objections and find creative solutions to meet customer needs.
  • Team Player: Thrive in a collaborative environment, contributing to the overall success of the team.

  Start date: 5/13/24

  Work schedule: Mon - Fri 10 am - 7:30 pm CST.

  Internal use only: Comp grade B2

  Job Description Summary

  Are you a problem solver and detailed oriented? If you can take initiative, use both your analytical and creative abilities to make sound decisions and have a desire to solve challenges, we want to hear from you!
  
  As a Technical Clerk, you'll perform technical and administrative support in accordance with standard procedures. You will maintain records, prepare reports, verify information and resolve common problems.

  Job Description

  Key Responsibilities:

  • Performs clerical duties requiring knowledge of general department/division and organizational practices and procedures.

  • Maintains records and checks data for control purposes. Compiles and distributes standard reports which may be technical in nature from a variety of sources within and outside of department.

  • Assists in answering telephones; takes messages and/or redirects calls; responds to routine questions; explains routine policies and procedures as necessary.

  • Trains new employees and serves as first contact for problems when required.

  • Assists in meeting room set-up and preparation, as requested.

  May perform other responsibilities as assigned.

  Reporting Relationships: Reports to Director/Manager/Supervisor/Team Leader. This is an individual contributor role.

  Typical Skills and Experiences:

  Education: High school, vocational or technical school studies.

  Experience: Two years in general office environment. Prefer one year of experience in a related function area.

  Knowledge, Abilities and Skills: General knowledge of office practices and procedures, basic mathematics and familiarity with office filing systems. Effective communication skills used for interaction with all levels of associates and/or external sources. Ability to set work priorities and recommend solution to general work-related issues. Ability to operate standard office equipment and build/maintain filing systems.

  Other criteria, including leadership skills, competencies and experiences may take precedence.

  Staffing Exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

  Values: Regularly and consistently demonstrates Nationwide Values.
  
  Job Conditions:

  
  Overtime Eligibility: Eligible (Non Exempt)

  Working Conditions: Normal office environment. Frequent periods of sitting/using a personal computer. Light lifting for file storage. May be moving light meeting room furniture.

  ADA: The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.
  

  We currently anticipate accepting applications until 04/04/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

  Benefits

  We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

  Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

  This position could be filled within any of the lower 48 U.S. states.

  Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

  
  

  For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

  Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

  The national salary range for Technical Clerk : $42,315.00-$58,800.00

  The expected starting salary range for Technical Clerk : $42,315.00 - $47,400.00

• About the company

  Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States. Nationwide is rated A+ by both A.M. Best and Standard & Poor’s.

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