ServiceNow
Technical Consultant-Customer Service Management (CSM) Certification
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Job Description
- Req#: JB0055653
Employer Industry: Cloud Computing and IT Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work environment with options for remote work
- Competitive salary and benefits package
- Chance to work with a leading global company in technology innovation
- Engage with a diverse range of clients, including Fortune 500 companies
- Supportive and collaborative work culture that values employee contributions
What to Expect (Job Responsibilities):
- Participate in workshops with customers to assess current processes and establish future-state processes
- Design and deliver ServiceNow solutions with a focus on long-term success and adherence to technical standards
- Provide oversight and unit testing of code developed by partners or customer employees
- Advise customers on leveraging ServiceNow Platform capabilities to enhance business processes
- Guide customers in completing required documentation such as business requirement workbooks
What is Required (Qualifications):
- At least 8 years of consulting experience with complex, global organizations
- Proven experience in defining and deploying future-state Customer Service and/or Field Service processes
- Strong understanding of Customer Service and/or Field Service systems and tools such as Salesforce, SAP, and Oracle
- Demonstrated ability to influence and consult senior leaders in large organizations
- Certification as a ServiceNow Certified System Administrator, Customer Service Management (CSM) Implementor, and Field Service Management (FSM) Implementor
How to Stand Out (Preferred Qualifications):
- Experience with Agile Development and authoring user stories
- Strong capabilities in project/program management and leadership
- Excellent presentation and facilitation skills, with proficiency in tools like Visio, Word, and PowerPoint
- Passion for studying new technologies and pushing existing capabilities
- Strong interpersonal skills with a customer-centric attitude
#CloudComputing #ITServices #RemoteWork #CareerGrowth #ServiceNow #Consulting
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations, and was also recognized for innovation.
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